Blank thumbnails in Bridge

[Mike Comber]

All of a sudden, when I select an image folder in Bridge, all the content thumbnails are blank (displayed as solid white). Any idea why this is happening and how to fix it?

 

[Damien Symonds]

That sure is odd.  What about in the Preview panel?  Can you see them there?

[Mike Comber]

Same issue with the Preview panel. 

If I select images from the Content panel (even though they are blank) , they will open in Camera Raw as normal.

Do you think uninstalling and re-installing Bridge would be prudent?

[Damien Symonds]

Well, let's not rush into that just yet.

What about after you've copied all the files onto your computer?  Does that make any difference?

[Mike Comber]

It's not just when I'm looking at images an my SD card; the same problem exists when I look at any folder already on my computer. However, something I just noticed is that, when I first click on a folder, the images appear very briefly but then quickly change to blank. I didn't notice this before because it happens so quickly.

[Damien Symonds]

Gosh!

https://www.damiensymonds.net/thread1.html

[Mike Comber]

I have a PC desktop running Windows 10 and Photoshop 2021. It is under 2 years old, and has 16GB of RAM. Its hard drive has 345GB free out of 475GB. The last time I shut down was more than 24 hours ago. I have never run a cleanup program.

[Damien Symonds]

When did the problem begin, exactly?

[Mike Comber]

I first noticed it yesterday. I had previously gone through your Bridge and Camera Raw classes, as well as module 1 of the Layers & Masks class without any problem. One time when I opened Bridge while I was part way through module 2 of the L & M class, the blank images appeared, and have been doing so every time I have opened Bridge since.

[Damien Symonds]

What I was trying to glean was, have you restarted your computer since then?

[Mike Comber]

Yes, I have restarted my computer a couple of times since I first had the problem, but that didn't fix it.

[Mike Comber]

I'm now also seeing something that I think is not right in Photoshop. I seem to recall that when I selected a brush, e.g. a soft round brush, a "squiggly line" pictorial of it showed up in the brush panel. Now this is also blank.

 

[Damien Symonds]

Wow.

It seems like there might be something screwy with your graphics, eh?  Have you checked for any available updates for your graphics card?

[Mike Comber]

I haven't. Not sure where to go look.

The problem has got even worse in the last 1/2 hour. Now I can't open Bridge or PS at all. When I try to open Bridge, nothing happens except a chime sounds. When I try to open PS, the initial logo page comes up but then I get crash report. I've sent the crash report with comments to Adobe. Not sure how responsive they will be.

 

[Damien Symonds]

21 hours ago, Mike Comber said:

I have never run a cleanup program.

https://ask.damiensymonds.net/topic/22347-glary01/

[Mike Comber]

Well, bugger me!

I found the latest graphics card driver and installed it - now everything seems to be working properly again. Based on the progression of my issues, this would have been the last thing I would have thought of doing.

My utmost thanks to you.

(I will follow up with running a clean up program)

[Damien Symonds]

Hooray!!