angelah

19 hours ago, Samantha LaRue said:

At this stage, I'd order prints from a different lab just to confirm that it's not a lab error. While it's unlikely that they messed up images from 2 different batches, it's not impossible. 

Thank you. I have another question.. I called WHCC just to see if they could give me advice since it's their product. The girl I spoke with mentioned that I could manually adjust my white point, making it 7000k etc which she told me would make my monitor cooler. I tried to figure it out since all I see are presets of 5000k, 6500k, native etc. Would you happen to know if this is doable? How to do it? Would it be of any benefit?

13 hours ago, Samantha LaRue said:

And you said you ordered new prints from the same lab that are also much cooler than your monitor?

Yes this is the second batch of prints I ordered. They are a tad better because I made some slight adjustments in hopes that they would have the desireable outcome. But  they are definitely cooler, the one image I sent you was much more noticeable. I see a pretty magenta/reddish hue (not a color issue) on my monitor, I like that and was hoping the prints would match that in which I edited to my tastes. What I got was not that.

5 minutes ago, Samantha LaRue said:

Ignore the skin tones for a bit and just worry about the fabrics and how they match. Are the prints still cooler than your monitor? 

yes they are

1 minute ago, angelah said:

Yes I warmed it all so it doesn't look true grey. But hat, wrap, and fur were all a greyish tone. Well I didn't see the option to do so, there was a button I could have clicked that said apply color correction $1.00 but I left it unclicked of course.

Do the skin tones look how I described to you? reddish and warm?

WHCC sorry

2 minutes ago, Samantha LaRue said:

I honestly don't even see a grey portion since it looks so warm to me. I see shades of light brown and caramel, taupe etc. 

Are you sure the lab did not apply any color correction to your images? Where did you order from?

Yes I warmed it all so it doesn't look true grey. But hat, wrap, and fur were all a greyish tone. Well I didn't see the option to do so, there was a button I could have clicked that said apply color correction $1.00 but I left it unclicked of course.

Just now, angelah said:

Yes I warmed it all so it doesn't look true grey. But hat, wrap, and fur were all a greyish tone. Well I didn't see the option to do so, there was a button I could have clicked that said apply color correction $1.00 but I left it unclicked of course.

Do the skin tones look how I described to you? reddish and warm?

2 minutes ago, Samantha LaRue said:

Well, I don't see anything wrong with the file itself. Is that the exact same file you sent to the lab? 

Lets back up a bit. Just to make sure we are on the same page. 

The brightness is fine. But your monitor is warmer or cooler than the prints?

THank you so much for helping me further!!! Yes it is the exact same file! I have these separate so I can hopefully see the good test prints vs bad. My monitor is warmer, redder, more magenta in the grey portion (which I know you probably cannot see from the file I sent) Is that what you see as well? Because the print is cool and dull

2 minutes ago, Samantha LaRue said:

can you send me the jpeg you sent to the lab? so I can see it on my screen? https://www.dropbox.com/request/K5oZIgNacH8L19eG7A5n

 

Thank you! Sent

Just now, angelah said:

Thank you! Sent

 

I have several images but I'm really looking at this one I sent you as being the most noticeable. All of them do not match and are similar with color issues.

Just now, angelah said:

I did the cal in dark light, turned then compared. I could never get a match.

turned on lights

2 minutes ago, Christina Keddie said:

Run the actual calibration in dim or dark light.  Compare your prints to your screen (and do your editing, when you edit) in light bright enough to do homework in -- bright, white light.

I did the cal in dark light, turned then compared. I could never get a match.

I also saw another post where it looked like the person had the exact problems, was it rectified at all?

oh I know it's a guideline, I played with it and I feel my brightness is pretty much what I see in my prints, but the color is off in the prints making them appear dull and lifeless. I am confused however because I thought I was supposed to calibrate in dim light (which I did) Can you clarify this? I saw someplace that it needed to be dark but then I do believe I saw contradiction that it should be bright enough to do homework in. I was reading a lot of stuff trying every avenue.

Just now, Christina Keddie said:

Of course you want your monitor to match your prints.  Our point is that the prints are the actual standard, so you need to get your monitor to match them, not the other way around. Once your monitor matches your prints, then you'll KNOW that what you see on screen is what will be in the print, so you can edit them accordingly in full confidence that they'll turn out as you expect.

But thats what I've been trying to do and I cannot get them to match the ugliness of what my prints are showing. I've gone through all the native, recommended options in my calibration and my monitor never looks like my prints.

I get that my monitor is lying to me, but it's what I want to see my prints look like, getting the prints is a big surprise when they don't look like what I'm trying to achieve. My room is not dark, I'd do homework/read a book in this light in this light, no light is hitting my monitor and it's very even light (no bright sun at the moment and I calibrated in the same space when the sun was down so it was pretty dim on the darker side) My colorspace was checked all are in srgb as mentioned above. And I do believe my brightness is near what Damien said he had his at correct? @77? I kind of feel that when I unclicked calibration toggle button that the uncal looked closer to what my prints were.

19 minutes ago, Christina Keddie said:

Just checking: did you follow Damien's link above to make sure that the files you sent to print were sRGB?

yes

Sorry for the delayed response. I attempted to order from my newly calibrated monitor again and all the images are the same cyan, yellow, darker in tone than what I see on my screen. I think I have my brightness at around 78 or 79 at this time. Does that affect it? I'm at a loss, I prefer what I see on my screen and I'm ordering from WHCC. Any other suggestions?

Looking at my prints again, they just do not look that similar, my prints are much darker and greener and duller than what I see on my screen. I don't know if maybe I had unclicked the uncalibrated view when I thought they matched or not. But no matter what I do I cannot get them to look like these prints. Everytime I calibrate, it seems to make the screen redder slightly, like a slight magenta haze. Which is the total opposite of what I have in my hand Any thoughts or anything else I can try? Oh and for the heck of it, I tried rgb led and it didn't make a difference.

9 hours ago, Damien Symonds said:

That's right, nobody can.

haha it's obvious! Okay so I think I'm going to go with the 6500 for my calibration. To me it looks closer to my prints right now. Excuse me if this seems stupid to ask but do I just tweak what I have on my screen to match what I now hoped it would be, being then closer to what I thought I did see originally when I ordered these prints I'm comparing to right now?

Well this is a bit ridic! I cannot see the difference between these shots I posted! thats not doing me any good.

2 minutes ago, Damien Symonds said:

Don't bother posting photos, it doesn't help a bit.

Okay

Just now, Damien Symonds said:

What do you mean by "got brighter"?  When, exactly?

When I was clicking back and forth between the before and after calibration, it got softer and brighter with the after calibration view

this is with the 6500 calibration, which I'm not sure I'm seeing the difference here now.

this is before calibrating going back to original imac profile, not actually what I was seeing before.

I don't know why the double image post above. Sorry

yea putting it to 6500 makes it super red, it's pretty and its closer to what my screen was before I calibrated. Using the native makes it closer to my prints but it's still seems like the screen got brighter like there was a soft light haze (its super soft) added. I have my slider for brightness down to 83 now as well which was a lot less than I had it before. When you say grim news what does it mean??? argh!!

I think I did, it got super red, let me try again though...

Thank you! At first the screen was very red and warm, more of what I thought I was getting for print. What I got back was cooler, yellow/green, and cyan in tone.

I've calibrated again just recently, I think it's getting closer but still seems a tad off. I've taken my brightness quite a bit down and for some reason it seems brighter now.

Thank you, I went with that! I've done this over and over and cannot get my screen to match my prints for anything. I'm stressing

I've been having some issues with my prints not matching so conducting a calibration with Spyder 4 pro. I'm at the step (following Damiens tutorial) on inserting gamut and backlight and I cannot find the info in my manuals or online. I called Apple today and they seem to think it's a normal gamut and rgb led. I'm thinking the rgb maybe incorrect but like I said I cannot find the info. Can anyone help me in finding this info? I also looked at the display info when clicking about this mac and saw rgb space (is that the same as backlit info?) I need to reorder some canvases for a client that are incorrect so I need to figure this out quickly. Thank you!!