mackitten

Great thanks Damien! I was hoping I wasnt messing up big time. The thing is already engraved and Im screwed on the return policy but I still want to understand what went wrong.

I think I have to find out what they are opening and viewing the file in

again thanks appreciate your time and knowledge!

thank you Damien just sent

This may be outside the scope of the site so if so sorry... I know we deal almost exclusively with images but in the past on facebook i think sometimes folks were able to answer illustrator questions

I created a logo in Illustrator CS5 to be used as an engraving. The only guidelines I was given was the dimensions 1.5" x .5" and either PDF or JPG

I designed the file on an artboard to fit snug in 1.5 x .5. I saved as PDF with default settings, then found out they werent opening in a Adobe program so have to save with editing capabilities turned off (they were seeing hidden layers)

After they engraved it and it is a fraction of the size I designed it as they said when they tried to enlarge it the image was blurry. I am trying to figure out where I went wrong since I save it at the right size to begin with and I maybe incorrectly assumed that the output was a scale-able vector file..

again apologies if this is too far outside scope

cannot attach the pdf...

-Jennifer