Hi! Please help, I'm totally desperate. I recently trying to merge all my hard drives into one and while I was organizing it, and before I backed up my backup.. my 18 TB drive crashed. I called the WD company as it was still under warranty and they referred me to a third party data recovery company. I went through with the data recovery and paid 2,000 and just got the drive back. I can see all the files, there is data on them, they are docx, jpeg, CRD, and CR3 files - but I can't open any of them. They are saying corrupt or unrecognized file type. I've tried photoshop, Lightroom, iPhotos, portrait pro - nothing opens them. Is there anything I can do to recover the data on these files? I feel totally heartbroken, robbed, and utterly desperate.
I have gone back and contacted the company and they are not likely going to be helpful.
