KylaR

Okay, thanks for your help Damien

Ok so I have just gone onto the Adobe website and selected 'Download Bridge', which asked for a sign-in. It said I had one with my email address, so I reset the password and successfully logged in. But then Creative Cloud is still giving me the error message

Adobe/photoshop was put onto my computer by a photography friend of mine years ago when I got this computer. I never signed up for anything. Is this the issue?

Unfortunately not, I am still getting the same message.

@Damien Symonds I am now at 563GB free of 931GB

Thanks Damien, that's a good reminder. I have two externals, so will back the files up on there.

I have installed and run Glary and also Scanner. I am starting to backup some of my files onto my external HD (which I used to do often but stopped) but this will take some time by the looks. I will come back to you when I get over 250GB free!

I have a PC desktop running Windows 7 and Photoshop CC. It is over 8 years old, and has 12.0GB of RAM. Its hard drive has 49.3GB free out of 931GB, and it runs a NVIDIA Quadro NVS 295 (also AMD Radeon HD 5570) graphics card. The last time I shut down was last night. I have never run a cleanup program.

This is the first time I have tried.

Hi Damien, I am having trouble getting into Creative Cloud. I get this error. I have looked in my Firewall settings and Creative Cloud is ticked to 'allow'. What am I missing?