Hello!
I am having an issue with a clients entire wedding gallery. She cannot open her files on her computer.
I have put her images on two different USB's to see if the first may have been corrupt but neither of them show her images. The Jpg file names come up but when you click them to view there is an error message saying they cannot be opened.
One of the USB's I took to test out also had other images from other sessions (USB used for backup) and some of those sessions wouldn't open on her computer either but work fine for the owners from their USB's...
RAW files would open on her computer though (not files from her wedding).
They are all saved as Jpg files and I don't remember doing anything differently when editing and saving them.
I open them all in RAW and once I've corrected anything needed there I open them in photoshop then batch edit using an action I created (simple lightening, adding contrast etc). They were then all batch cropped as 8:12" (I've just read one of your articles and will crop as 11:15" in future, thank you!) and saved, then copied and pasted onto her USB.
Am I doing this right?
I've done work for her in the past and her images from those shoots are working fine.
I can also see them fine on my computer.. Could this mean that maybe all of the files themselves are corrupt? But this can't be either as I have sent them off to a print lab and they didn't have an issue receiving, viewing and them.
Please help, so confused!