Jump to content

melkarlberg

Member
  • Posts

    13
  • Joined

  • Last visited

Member Information

  • Main editing computer
    Mac desktop
  • Editing software
    Lightroom with Photoshop
  • Monitor Calibrator
    Spyder

melkarlberg's Achievements

  1. UPDATE First of all, thank you so much for all of your feedback on my situation. Even though I didn't recover the RAID, I felt more calm and confident taking the steps to attempt it. I got every image back that I lost (thanks to CrashPlan and me not erasing 4 CF cards from the summer yet). MY CURRENT SITUATION I have 2 EHD, organized into a)everything before 2016 (3TB of information - we will call this EHD A) and b)2016-present (a little under 2 TB of information - we will call this EHD B). I also have the RAID with 4 4TB hard drives. I haven't done anything with the RAID since I tried to recover and it didn't work. I bought the new drive to insert into the RAID to try to recover everything, so I've invested way too much in that system to just let it sit there. I've read a little about RAID 10 systems, which seems like it would give me 8 TB of space that would be mirrored with the remaining two disks. I probably have about 2TB of useless files to delete on my other two EHD, and this might give me the push to organize those, so 8TB is a realistic amount of space for a couple of years. My hesitance with this system is that I don't trust the RAID to recover anything if I lose it again. My next option would be just to use those 4 EHD as 4 separate hard drives in once place, so I have 16 TB of storage space. That seems like a better option. I likely could have accomplished this cheaper, in hindsight, but this is what I have now, so I would like to use it. If I do set the RAID up as just 4 separate drives, what is that called? Is it possible? I would like to set it up so that my 2 existing EHD auto backup to the RAID disks every week - EHD A to one disk and EHD to another (which leaves me 2 disks to grow into). I know this means I will eventually have 4 EHD backing up to 1 mass storage system, but I'm fine with that. I know you mentioned using the RAID as the main and back up to the two externals before, so maybe the reverse would make more sense. I'm just not sold on the stability of my RAID, but I suppose all hard drives fail eventually.
  2. Sorry - one more question. Just got off of my last web meeting with the Terra tech. He says that the RAID as a complete single drive is broken, and it somehow caused the protection from Mac, and then the access authority is restricted by Mac (so the auto recovery will not work). My suggestion now is to turn to the professional data recovery company to recover your data. -- My question is -- I have the RED WD Drive still in the packaging. Even though he says this, I was still planning to try to insert it and see what happens based on your feedback. If this doesn't work, I would like to rebuild the RAID and just recover from my remote backup service. Is there a tutorial that you can recommend for when I start doing that? Finally, can I get an idea of what a professional should charge me for recovering this data. I know that varies, but I want to make sure I'm not getting completely taken. I also wonder if it's even worth it since I have the remote back up. I would rather it be quick, but I also realize that recovering files sometimes results in crazy file names and such and may result in more time in the long run.
  3. This is what I thought, but I just wanted to double check since the tech had me doing all of this extra stuff :). Thank you so much for bearing with my hemming and hawing -- I just didn't want to do anything wrong as I try to recover this. Thank you again :-D
  4. Before I take this drive to someone for recovery, I have a question. Right now, the tech support is telling me that my Mac cannot read the drive because it won't mount without the degraded disk removed - they have said it won't matter if I put in the new drive because the Mac has restricted the drive. I've had a few people tell me that I can just pop in that new hard drive and it will rebuild itself. I'm wondering if I should try that before attempting other forms of recovery. Other than the $150 for the new drive, is there any disadvantage to trying this? Could it hurt my chances of recovering it through a professional if I attempt to put a new disk in that bay where the degraded disk was? I want to trust the tech support at the RAID drive company, but it kind of felt like he was just giving me answers from a manual. I just found out that my off site file recovery company definitely doesn't offer physical drive recovery any longer (which they did when I signed up with them), so I'm more motivated to retrieve it through the RAID if there's any chance, but I don't want to take an action that will affect the drives' possibility of being recovered.
  5. So, after a week of talking back and forth with the raid manufacturer, it looks like my Mac has turned off permission to the RAID drives, so I need to try to open it on a PC so I can copy/paste to a new drive. They recommended the following: please install the MacDrive software on a Windows computer. Once it's installed, the software will remind you to restart your PC, once it's been restarted, you may plug the RAID, and the RAID should be detected in the software and you then can back up your data. Once the data is backed up, you then can delete all the RAID in your Mac and rebuild a RAID 5 by 3 good hard drives. Here is my question. I am going to purchase a new external hard drive to transfer the information. Since I will have MacDrive installed on the Windows machine, I should be okay transferring the files to this new external and then plugging it into my Mac? I just need to make sure it is formatted for a Mac and then that I use MacDrive for the reading and transfer? Does this advice make sense? I got the feeling the tech was just reading from a manual but not really familiar with the system. Could you also recommend a good external drive to use with my iMac? I am thinking two 8 TB drives (one primary and one that I manually back up every week, so I don't deal with this RAID system any longer). Or maybe I should get a new 8 TB drive and use the RAID as my backup? I just want to do this right this time. I have wasted so much money and time on this RAID, but I am fine scrapping it if that will have me time and money in the long run.
  6. It's a Noontec-TerraMaster D5-300 USB3.0 (5Gbps) Type C 5-Bay External Hard Drive Enclosure Support RAID 5 Hard Disk RAID Storage (Diskless) with 3 of WD Red 4TB NAS Hard Disk Drive. I've read on here this week that the WD Reds are often an issue, but that's what we bought initially just over a year ago. Do I have to stick with that brand since that's what's in there already? We have a ticket in with Terra customer service to see if we can get some guidance before ordering anything or moving forward. In searching for online support, I've read some pretty dismal things about their customer service, but maybe my issue is standard enough to not need too much support from them.
  7. Thank you so much. I'll start reading up and order the new drive. Fingers crossed.
  8. That's what I was thinking. Is the best case scenario that, once I replace that drive, it will begin to rebuild itself?
  9. Each hard drive is 4TB. I don't know if that helps when looking at this picture.
  10. Thank you so much for replying. I actually bought the housing and the three drives separately and had someone set it up for me. I thought I had it mirrored. Is there a way to check? It's my understanding that, if it is, I need to buy a new drive to replace the bad one and it will rebuild itself? Does this tell you anything about whether or not it was mirrored?
  11. I had someone else set up my Terra RAID external who I thought knew what they were doing. I thought it was mirrored, so I would be okay in a crash. This morning, the top light turned red and now I can't find any of my files. It doesn't appear that it was mirrored. What kind of troubleshooting can I do to possibly retrieve my 3TB of files? And are there things I shouldn't be doing (like turning it off and on repeatedly to see if it decided to work LOL)? I do have Crash Plan and have 95% of my stuff backed up there, but I would so much rather recover it locally rather than try to transfer that amount over my painfully slow internet. I'm attaching the depressing screen shots that let me know it wasn't working. After I get past this crash, I would love a link to a tutorial (if one exists) to help me configure this drive to mirror itself. I spent a ton of money on it for that reason, but I don't think it was ever set up correctly. I would rather learn to do it myself so I am not counting on other people to protect my files. Thank you so much in advance.
×
×
  • Create New...