RebeccaDillahay

Thank you SO much for your time. I kinda figured it was something bad lol. I have been planning on making the switch to a asus gaming system (husband has it and never has a problem) but you are correct with normal use (email, Facebook, etc) works completely fine. As for power should I have it plugged straight to a outlet? It’s connected to a power strip? (Sorry if that’s a no no lol) prior to the Mojave update there were no issues at all and since it’s just been spiraling ? so at this point I’m definitely going to be looking at a new system.

I was told to ask here. I have a late 2015 21.5” iMac. A few years ago when they upgraded to Mojave it completely crashed my HD. Apple did recover most of it and advised I had a “one in a million” problem computer. I stupidly updated to Catalina since then I’ve talked with Apple support countless times, talked with their engineers and nobody can really figure out the ‘problem’. I’m not sure if it’s a Mac problem or a photoshop problem or a combination of both. So here’s what’s going on now. My Mac randomly shuts off and restarts on its own, screen changes colors and freezes (then causes it to shut off on its own again) disconnects all Bluetooth items (mouse, keyboard, wacom) and I have to manually go in delete it and try to get it to reconnect etc. so far this problem only occurs while I’m in photoshop (PSCC 2020) everything is utd (wacom, ps, os) I’ve ran the malware (Apple told me to install and run) and everything comes back good. They had me check CPUs, those also came back good. They have advised me to bring it in but the closest store is roughly 2hrs from me. (And it’s not under warranty anymore) So my question would be has this happen frequently, if not is there anything else I can do to fix it etc. Picture of screen when it changes colors, occasionally lines will go through the screen as well.