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Scratch Disk Is Full


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I am trying to design a banner in photoshop 800cm x 2000cm res 300.  I keep getting the message that the scratch disk is full.  I copied all of my documents onto an external drive and have enough space but I still have the same problem.  I have been able to create a new document but can't do anything to it.  I'm at a complete loss.

 

Thank you

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