Need HELP calibrating 27 iMac 5k with Spyder4pro and Whitehouse Print lab prints

[BrandyBrown]

I just got a new 27 iMac 5k.  So I am trying to calibrate with Spyder4pro, but my prints are a little bit darker and a little warmer than my screen.  I can't figure out how to my my screen warmer and darker.  I read everything I could find and I searched but still not sure what to change.  My Mac settings built in retina display were set to wide gamut RGB.  I chose wide gamut and RGB on my Spyder4pro options. 

[Christina Keddie]

Just to clarify -- you were following Damien's instructions, right?

[BrandyBrown]

That is correct. I followed his instructions

 

[BrandyBrown]

That is correct, I followed his instructions.  I actually just looked at my images from Whitehouse printing and they are too warm.  I just went to the other room to grab some prints I had printed at Artsy Couture and they are VERY close just a tiny bit more pink.  I would prefer to use Whitehouse lab as they have a much faster turn around time but I don't know how to adjust my monitor to match my prints. 

[Christina Keddie]

And you're 100% sure that the light in your room is bright and white enough when you're comparing your prints to your screen?  (Just trying to knock out the usual suspects before Damien gets online and can walk you through this!)

[Samantha LaRue]

And since your prints are so drastically different, are you 100% sure that your labs did not apply color correction to either order?

[BrandyBrown]

I will double check with the lab as I said Artsy is pretty much right on target and Whitehouse is REALLY warm, but I will double check, because I really want to use Whitehouse.