New desktop issues

[Kel83]

Hi Brian

I just purchased a new desktop. Lenovo Legion T5 26IRB8 ( I7, 32g, Nvidia GeForce RX 4070 super)

I set it all up and loaded photoshop etc then started editing and all was fine yesterday but today if I try open Adobe Camera Raw it comes up with Camera Raw require graphics processor acceleration to edit photos.....  this was the exact reason I just spent $3000 buying a new desktop  

Have I not done something right? Do I need to do something with upgrading drivers etc already? 

Trying not to lose my mind and would appreciate any help  
Thanks

[Brian]

It seems that the video drivers that Dell has installed aren't compatible with the current versions of Photoshop. You are the 2nd person to buy something new, and Photoshop doesn't like it. There should be a Dell Utility that will scan your computer and then install the current drivers. It's in your Start Menu, likely under a "Dell" section. Try that first and get back to me.

Remember, just because your computer is "New," doesn't mean that it hasn't been sitting in a warehouse for 6-8 months.   Also, Dell, and other manufactures, use something called a "Image," which is basically all of the software that is installed on your computer is put in a really-really big ".zip file" (for lack of a better term.) During manufacturing, The computers are booted up, told to get a certain image file and the software is installed. They can have a bunch of computers all getting Windows and other programs installed at once. When the image files, well the drivers contained within them, get out of date, you will have this problem.

[Kel83]

3 hours ago, Brian said:

It seems that the video drivers that Dell has installed aren't compatible with the current versions of Photoshop. You are the 2nd person to buy something new, and Photoshop doesn't like it. There should be a Dell Utility that will scan your computer and then install the current drivers. It's in your Start Menu, likely under a "Dell" section. Try that first and get back to me.

Remember, just because your computer is "New," doesn't mean that it hasn't been sitting in a warehouse for 6-8 months.   Also, Dell, and other manufactures, use something called a "Image," which is basically all of the software that is installed on your computer is put in a really-really big ".zip file" (for lack of a better term.) During manufacturing, The computers are booted up, told to get a certain image file and the software is installed. They can have a bunch of computers all getting Windows and other programs installed at once. When the image files, well the drivers contained within them, get out of date, you will have this problem.

Thanks Brian the new desktop is a Lenovo 
The old one was a Dell

[Brian]

Same difference. Click the Start button > All Programs > Lenovo > Lenovo System Update. Check Add the Lenovo System Update program shortcut to the Start menu during installation to add it to the Start menu. I'm sure there will be a bunch of "OK Buttons" and "Continue Buttons," etc. Just do a scan and let it do its thing.

Worse case, we need to remove the Lenovo Video Drivers and install the NVIDIA Studio Drivers. While on paper, the specs should work fine with the current versions of Photoshop, the Drivers on both Lenovo Laptops AND Lenovo Desktops aren't playing well with Photoshop.

[Brian]

Any updates on this issue? Were you able to find the Lenovo Utility?

[Kel83]

On 7/9/2024 at 5:50 AM, Brian said:

Any updates on this issue? Were you able to find the Lenovo Utility?

Sorry I wasn't get notifications for this I mustn't have checked the box

I had no updates etc to do and ended up reinstalling Photoshop as I wasn't sure what else to do and haven't had issues since. But happy it seems to have resolved itself but I will be a little paranoid for a bit I think

Thank you for your help. Very much appreciated!