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9 hours ago, Paula Jackson said:
Photo saved as CMYK color profile
Vertical orientation

 

1 hour ago, Paula Jackson said:

they just put CMYK verticle and thats it

The vertical part is just the orientation. (Taller than the image is long.) It's nothing to do with the color profile. :)

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Hi damien, i have one more question for you. I send the image following instruction and now they are saying they need it to be high resolution, 300dpi.  would i need to custom? there are multiple versions of 300dpi. 

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10 minutes ago, Paula Jackson said:

Hi damien, i have one more question for you. I send the image following instruction and now they are saying they need it to be high resolution, 300dpi.  would i need to custom? there are multiple versions of 300dpi. 

PPI is simply a ratio: pixels per inch.  So you can multiply 300 by the inch dimensions of your final printed product (height and width) to get the final pixel dimensions.  And you get the file sized properly by using your crop tool and filling in width, height, and resolution, then cropping to that size. 

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