Sandra Shan Posted September 23, 2018 Posted September 23, 2018 Hi my client has come back to me with a photo which she had printed 30" x 20" and one person out of the whole group in the photo has come out pixelated.....l have attached the photo which l did get sharpening advice on but l cannot find it in content l started seems to be gone. Have you any idea as to why this would happen and how do l correct it, she has told me that when it is corrected she wants to print bigger. l have also attached a photo that she has sent me from her phone of the person that is pixelated.
Damien Symonds Posted September 23, 2018 Posted September 23, 2018 May I see a 100% crop of that area in your print file?
Sandra Shan Posted September 24, 2018 Author Posted September 24, 2018 This is from the ready to print file.....hope this is what you were wanting....
Damien Symonds Posted September 24, 2018 Posted September 24, 2018 Yeah, almost. https://www.damiensymonds.net/2013/09/grabbing-700x700px-100-crop.html
Sandra Shan Posted September 25, 2018 Author Posted September 25, 2018 Okay sorry l had fixed ratio......derrrr .......not at my computer at present will do as soon as home....thanks.
Damien Symonds Posted September 25, 2018 Posted September 25, 2018 Thanks. When you do, can you also show me a 100% crop from the master file? (That is, without the resizing or sharpening for print).
Sandra Shan Posted October 19, 2018 Author Posted October 19, 2018 Sorry Damien a lot going on around here, not enough hours in the day..... attached is the pic you require 100% crop
Damien Symonds Posted October 19, 2018 Posted October 19, 2018 That looks to be the one from the master file. May I also have the one from the print file?
Sandra Shan Posted October 24, 2018 Author Posted October 24, 2018 Sorry for not getting back sooner......the above is from master file.....this one is from the print file......thankyou or your patients also.....
Damien Symonds Posted October 24, 2018 Posted October 24, 2018 This has been saved at REALLY low quality. Can you see all the faint squares in the detail? That means really aggressive jpeg compression. Are those squares in your print file, or did you merely accidentally save this 100% crop at low quality?
Sandra Shan Posted October 24, 2018 Author Posted October 24, 2018 Yes that is low quality …...this one is from the jpeg file that l gave them to print......l have the usb that l gave them so l will check that to see if l did save it at low quality, but pretty sure l didn't.
Sandra Shan Posted October 24, 2018 Author Posted October 24, 2018 (edited) Just checked the one on the usb and it is 25.4MB is that okay. Also couldn't see any of those little squares.... Edited October 24, 2018 by Sandra Shan adding
Damien Symonds Posted October 24, 2018 Posted October 24, 2018 This looks absolutely fine. I'd say you've done nothing wrong. This looks like a print error. Ask the lab for a reprint.
Sandra Shan Posted October 24, 2018 Author Posted October 24, 2018 Okay will tell the client to go back to them...…..just happy it's okay on my end....thanks for all your help much appreciated...... 1
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