Sandra Shan Posted September 23, 2018 Share Posted September 23, 2018 Hi my client has come back to me with a photo which she had printed 30" x 20" and one person out of the whole group in the photo has come out pixelated.....l have attached the photo which l did get sharpening advice on but l cannot find it in content l started seems to be gone. Have you any idea as to why this would happen and how do l correct it, she has told me that when it is corrected she wants to print bigger. l have also attached a photo that she has sent me from her phone of the person that is pixelated. Link to comment Share on other sites More sharing options...
Damien Symonds Posted September 23, 2018 Share Posted September 23, 2018 May I see a 100% crop of that area in your print file? Link to comment Share on other sites More sharing options...
Sandra Shan Posted September 24, 2018 Author Share Posted September 24, 2018 This is from the ready to print file.....hope this is what you were wanting.... Link to comment Share on other sites More sharing options...
Damien Symonds Posted September 24, 2018 Share Posted September 24, 2018 Yeah, almost. https://www.damiensymonds.net/2013/09/grabbing-700x700px-100-crop.html Link to comment Share on other sites More sharing options...
Sandra Shan Posted September 25, 2018 Author Share Posted September 25, 2018 Okay sorry l had fixed ratio......derrrr .......not at my computer at present will do as soon as home....thanks. Link to comment Share on other sites More sharing options...
Damien Symonds Posted September 25, 2018 Share Posted September 25, 2018 Thanks. When you do, can you also show me a 100% crop from the master file? (That is, without the resizing or sharpening for print). Link to comment Share on other sites More sharing options...
Damien Symonds Posted September 26, 2018 Share Posted September 26, 2018 Where did you go, @Sandra Shan? Link to comment Share on other sites More sharing options...
Sandra Shan Posted October 19, 2018 Author Share Posted October 19, 2018 Sorry Damien a lot going on around here, not enough hours in the day..... attached is the pic you require 100% crop Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 19, 2018 Share Posted October 19, 2018 That looks to be the one from the master file. May I also have the one from the print file? Link to comment Share on other sites More sharing options...
Sandra Shan Posted October 24, 2018 Author Share Posted October 24, 2018 Sorry for not getting back sooner......the above is from master file.....this one is from the print file......thankyou or your patients also..... Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 24, 2018 Share Posted October 24, 2018 This has been saved at REALLY low quality. Can you see all the faint squares in the detail? That means really aggressive jpeg compression. Are those squares in your print file, or did you merely accidentally save this 100% crop at low quality? Link to comment Share on other sites More sharing options...
Sandra Shan Posted October 24, 2018 Author Share Posted October 24, 2018 Yes that is low quality …...this one is from the jpeg file that l gave them to print......l have the usb that l gave them so l will check that to see if l did save it at low quality, but pretty sure l didn't. Link to comment Share on other sites More sharing options...
Sandra Shan Posted October 24, 2018 Author Share Posted October 24, 2018 (edited) Just checked the one on the usb and it is 25.4MB is that okay. Also couldn't see any of those little squares.... Edited October 24, 2018 by Sandra Shan adding Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 24, 2018 Share Posted October 24, 2018 This looks absolutely fine. I'd say you've done nothing wrong. This looks like a print error. Ask the lab for a reprint. Link to comment Share on other sites More sharing options...
Sandra Shan Posted October 24, 2018 Author Share Posted October 24, 2018 Okay will tell the client to go back to them...…..just happy it's okay on my end....thanks for all your help much appreciated...... 1 Link to comment Share on other sites More sharing options...
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