Issue with Godox receiver.

[Wally]

Hi Brian,

I am having a weird issue with my new Godox Receiver.  The video below shows the problem I am having in detail.  The camera being used is a Canon 5D Mkiii.  I'm hoping you may be able to offer some advice.

https://drive.google.com/file/d/1H6S3EGDh4si4aBUSWxulhkWy177PZdFo/view?usp=sharing

[Brian]

Something is wrong with the Hotshoe or the Godox Transmitter you are using is incompatible with your camera body. It could be a something stupid like one of the pins not lining up 100% from the transmitter to the hotshoe. 
 

What make/model/brand of camera? Is there any kind of firmware updates for the Godox stuff? 

[Wally]

I will check for a firmware update.  I have a couple of Godox speedlights and they fire from the same trigger/camera no worries.  If I add a Godox speedlight to the setup you saw in the video the Godox will fire but the Bowens strobe won't.  It's really weird.  The trigger even has a little camera icon that appears when you press the shutter to confirm that its getting signal from the hotshoe and that flashes on the screen when the shutter is fired.

[Wally]

Oh and camera is a Canon 5DMkiii which is supported according to the manual.

 

[Wally]

All sorted.  I did a firmware update on both the transmitter and receiver and the problem has resolved itself.  thanks for your advice.