Wacom Tablet Connection Issues

[Damette]

I love my wacom tablet for editing, however for a while now its had to be connected via USB. It says it's connected via bluetooth but isn't recognized by the computer.  I checked all other local devices and its not connected to them.  I've restarted (my husband is IT), checked the drivers, googled the heck out of it, and I'm just stumped.  I figured I'd try here before I give up and buy some external USB ports. 

[Brian]

Found this:

https://support.wacom.com/hc/en-us/articles/1500006273501-Why-is-my-tablet-not-pairing-over-Bluetooth-or-not-showing-up-under-Bluetooth-settings-when-in-pairing-mode-

...and this:

http://101.wacom.com/UserHelp/en/Wireless_ChangeConnection.htm

Tablets have been Damien's thing. Personally, I've never used one. I'd try shutting off the Bluetooth in your Tablet first.

[Damette]

The control of being able to draw directly when masking is invaluable to me. 

I'm definitely blind as a bat, but I have checked this tablet all over and there is no reset port. And unfortunately the second article doesn't match my tablet.  I did reach out to support and this is the response I got.  If I am reading it correctly, when I updated to the current drivers I may have lost my bluetooth connectivity? I guess I'll look into trying to go backwards in drivers. 

[Damette]

Also, thank you for the response and effort!

[Brian]

Yeah, this is plausible. It sounds like you might have the wrong drivers installed. I'd un-do what you did and see if you can find older drivers. Just think, it's already broke. Nowhere to go but up from here. If you do find a solution, post it here, just in case if someone else has a similar problem.

[Damette]

Will do! 

[Damette]

Man, ask and you shall receive.  This issue has been annoying me for a while but wasn't a problem until I needed more USB ports.  Of course the moment I post about it and email support they put out a new driver.  I had to come back to the screenshot and make sure I wasn't going crazy and missed an update.  But nope, new driver in the last 40 mins and bluetooth is functioning again!