Raws not opening in ACR

[Meegan]

Hey Damian,

I'm encountering an issue with Bridge/ACR - when I try to open my raw files in ACR (through Bridge), Photoshop begins to open but then everything just stops... the raw file never opens and I need to go to 'Task Manager' and end Photoshop/Bridge that way. I've tried uninstalling and then reinstalling Bridge but it hasn't helped. Jpegs open fine in Photoshop separately. 

Any idea what the problem is/what I'm doing wrong?

Cheers,

Meegan

[Damien Symonds]

https://www.damiensymonds.net/thread1.html

[Meegan]

I have a PC laptop running Windows 11 Home and Photoshop 24.1.1. It is under 6 months old, and has 16.0 GBGB of RAM. Its hard drive has 673GB free out of 930GB. The last time I shut down was last night. I have never run a cleanup program.

[Damien Symonds]

That should all be fine.

From Bridge, there are two ways to open a raw file.  One is Ctrl O (for "Open") and the other is Ctrl R.  Can you try both and see if one works better than the other?

[Meegan]

Neither option works...

 

This is what happens with ctrl R

This is what happens with ctrl O

[Meegan]

Both options kinda freeze the screen and I have to 'end task' in Task Manager to close either program

[Damien Symonds]

Where are these raw files?  Are they on your internal hard drive?

[Meegan]

Yes on my internal hard drive. I got this laptop less than 2 months ago and the raw files used to open correctly, so I'm not sure what's changed...

[Damien Symonds]

Well, it must have been a recent update to Photoshop.

So I think you should go to your Creative Cloud app and roll back  to the previous version.

Other people have had to do this too, for various reasons.

[Meegan]

Now I'm getting this error

[Meegan]

Resolved - I had to revert back to Photoshop 24.0 and ACR 14.5 to get it to work!

[Damien Symonds]

Great.