Printing quality low

[katleelow]

Hello!

A client of mine printed off some of her photos and was extreamly disappointed with the outcome.  They looked all grainy and very poor quality.  She is disappointed to say the least.  The printer is saying it is my fault because I sharpened the photos.  Can you please take a look at one of the files for me and see what I am missing?  I have never had a problem like this before.  I will attached the final JPEG she received. Is it possible to send you the raw file?

thank you for any help/suggestions! Katherine

[Damien Symonds]

Hi Katherine, may I see a 100% crop from the file you sent her?

[katleelow]

here it is!

Thank you!

[Damien Symonds]

You can see how awful that is, right?

It looks like you accidentally sharpened it twice.

[Damien Symonds]

Some VERY important reading:

Selling digital images

Raw noise removal (plus the leap of faith)

Also, since you have no calibrator listed in your profile, it makes me fear that you don't know how dark and ... well, kinda awful ... your photo looks.  PLEASE invest in a calibrator pronto.

[Damien Symonds]

Were you able to give images to your client that she liked?