Colour issues with print

[rocklyn]

I have an Epsom4900 printer and its always given me prints that match my screen. Enter new imac and I am having problems - skin tones washed out and grey looking, lack of depth in colours.

I have calibrated using my xrite with no success.  The printer controls colour and the paper is all set correctly and I am at a loss as to where to go next all the while the print queue grows.

Any help greatly appreciated.

[Damien Symonds]

Hi Rocklyn, which X-Rite do you have?

[rocklyn]

i1 Display Pro

[Damien Symonds]

Ok.  And does the new screen match the old prints?

[rocklyn]

Yes

[Damien Symonds]

But you're saying that if you re-print one of those old photos now, with exactly the same settings (as far as you know) that you used with the old computer, the print outcome is different?

[rocklyn]

Yes, I haven't tried printing any of the old ones

[Damien Symonds]

That's critical to our troubleshooting.  New files don't count right now, only old ones do.  Go ahead and print one now.

[rocklyn]

My apologies, one of the files I was printing was an old file and it wasn't coming out right either.

[Damien Symonds]

Is it too late to ask you to take a photo of the two prints side by side (old and new from that file) to show me?

[rocklyn]

Only because the power is out!  The photo I was printing today was processed last year on old Mac, I hadn't printed it so I will print something tomorrow that I have a copy of already to show you the difference. Won't be until the afternoon sometime.

 

[Damien Symonds]

That would be great, thanks.

I think you just answered my next question, too - you've gone from one iMac to another one, is that right?

[rocklyn]

Yes I have gone from imac to another.

Photo attached - top image is what my prints look like now, bottom was before (same shoot different images but shows the colour difference.)

[Damien Symonds]

No really, I need the EXACT SAME FILE printed again.

[rocklyn]

Ok I have printed the exact same file and it came out the same as my other print

[Damien Symonds]

The same as the old print of the same photo, do you mean?

[rocklyn]

Yes

[Damien Symonds]

HOORAY!!!!!!!!!!!!!

In that case, then you'll probably find the new problem is here.

[rocklyn]

It says sRGB IEC 61966-2.1

[Damien Symonds]

For the old files, yes.  What about the new ones?

[rocklyn]

ah Adobe RGB

[Damien Symonds]

Bingo.

[rocklyn]

Two of the photos I am having trouble with when opened in PS have sRGB but still don't print right

[Damien Symonds]

We'll come back to those. Has sRGB fixed the problem in other cases?

[rocklyn]

If I print old stuff its ok yes. But anything new no