SueRoberts Posted June 7, 2017 Share Posted June 7, 2017 Help! Photoshop is stuck on save 0% for over an hour. What do I do so I don't lose all of my work? Link to comment Share on other sites More sharing options...
Damien Symonds Posted June 7, 2017 Share Posted June 7, 2017 Can you still access and use other programs? is it only Photoshop that's stuck? Link to comment Share on other sites More sharing options...
SueRoberts Posted June 7, 2017 Author Share Posted June 7, 2017 Yes and I can do other things to the file that's supposedly saving. It's just the save function that's stuck. Here's my system info I was able to copy. Whoa...I didn't think it would be all this! Sorry if this isn't useful to you. Adobe Photoshop Version: 2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877 x64 Number of Launches: 22 Version: 10 or greater System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 4 Logical processor count: 8 Processor speed: 3193 MHz Built-in memory: 8118 MB Free memory: 2 MB Memory available to Photoshop: 6921 MB Memory used by Photoshop: 70 % History Thumbnails: Disabled. Touch Bar: Disabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium TextComposer: Latin Display: 1 Display Bounds: top=0, left=0, bottom=720, right=1280 OpenGL Drawing: Enabled. OpenGL Allow Old GPUs: Not Detected. OpenGL Drawing Mode: Advanced OpenGL Allow Normal Mode: True. OpenGL Allow Advanced Mode: True. AIFCoreInitialized=1 AIFOGLInitialized=1 OGLContextCreated=1 NumGLGPUs=1 NumCLGPUs=3 NumNativeGPUs=0 glgpu[0].GLVersion="4.1" glgpu[0].IsIntegratedGLGPU=1 glgpu[0].GLMemoryMB=2048 glgpu[0].GLName="Intel(R) HD Graphics 4600" glgpu[0].GLVendor="Intel" glgpu[0].GLVendorID=32902 glgpu[0].GLDriverVersion="20.19.15.4568" glgpu[0].GLRectTextureSize=16384 glgpu[0].GLRenderer="Intel(R) HD Graphics 4600" glgpu[0].GLRendererID=1042 glgpu[0].HasGLNPOTSupport=1 glgpu[0].GLDriver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32" glgpu[0].GLDriverDate="20161216000000.000000-000" glgpu[0].CanCompileProgramGLSL=1 glgpu[0].GLFrameBufferOK=1 glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 20.19.15.4568" glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447] glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8] glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192] glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32] glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32] glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8] glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096] glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096] glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64] glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16] glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1 glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1 glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1 glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1 glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1 glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1 glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1 glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1 glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1 glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0 clgpu[0].CLPlatformVersion="1.2" clgpu[0].CLDeviceVersion="1.2 CUDA" clgpu[0].IsIntegratedCLGPU=0 clgpu[0].CLMemoryMB=2048 clgpu[0].CLName="GeForce GT 750M" clgpu[0].CLVendor="NVIDIA Corporation" clgpu[0].CLVendorID=4318 clgpu[0].CLDriverVersion="369.09" clgpu[0].CLBandwidth=5.53099e+10 clgpu[0].CLCompute=189.626 clgpu[1].CLPlatformVersion="1.2 " clgpu[1].CLDeviceVersion="1.2 " clgpu[1].IsIntegratedCLGPU=1 clgpu[1].CLMemoryMB=1629 clgpu[1].CLName="Intel(R) HD Graphics 4600" clgpu[1].CLVendor="Intel(R) Corporation" clgpu[1].CLVendorID=32902 clgpu[1].CLDriverVersion="20.19.15.4568" clgpu[1].CLBandwidth=2.08042e+10 clgpu[1].CLCompute=176.158 clgpu[2].CLPlatformVersion="1.2" clgpu[2].CLDeviceVersion="1.2 CUDA" clgpu[2].IsIntegratedCLGPU=0 clgpu[2].CLMemoryMB=2048 clgpu[2].CLName="GeForce GT 750M" clgpu[2].CLVendor="NVIDIA Corporation" clgpu[2].CLVendorID=4318 clgpu[2].CLDriverVersion="369.09" clgpu[2].CLBandwidth=5.53011e+10 clgpu[2].CLCompute=189.633 License Type: Subscription Serial number: 96040583439396350647 GUIDBucket: bucket: 145 test: ReduceUXFriction Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\ Temporary file path: C:\Users\Suzanne\AppData\Local\Temp\ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 1.81T, 978.2G free Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\ Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\ Installed components: A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112 ACE.dll ACE 2017/01/26-01:10:02 79.579975 79.579975 AdbePM.dll PatchMatch 2016/11/03:19:48:57 1.578146 1.578146 AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0 AdobeOwl.dll Adobe Owl 5.2.11 AdobePDFL.dll PDFL 2016/08/10-16:53:20 79.195992 79.195992 AdobePIP.dll Adobe Product Improvement Program 7.4.1.60.45263 AdobeSVGAGM.dll AdobeSVGAGM 79.579975 79.579975 AdobeXMP.dll Adobe XMP Core 2016/09/14-01:09:01 79.159824 79.159824 AdobeXMPFiles.dll Adobe XMP Files 2016/09/14-01:09:01 79.159824 79.159824 AdobeXMPScript.dll Adobe XMP Script 2016/09/14-01:09:01 79.159824 79.159824 adobe_caps.dll Adobe CAPS 10,0,0,6 AGM.dll AGM 2017/01/26-01:10:02 79.579975 79.579975 ahclient.dll AdobeHelp Dynamic Link Library 2.2.0.1 AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279 amtlib.dll AMTLib (64 Bit) 10.0.0.119 BuildVersion: 10.0; BuildDate: Thu Dec 22 2016 3:0:7) 1.000000 ARE.dll ARE 2017/01/26-01:10:02 79.579975 79.579975 AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390 AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390 Bib.dll BIB 2017/01/26-01:10:02 79.579975 79.579975 BIBUtils.dll BIBUtils 2017/01/26-01:10:02 79.579975 79.579975 boost_date_time.dll photoshopdva 10.0.0 boost_signals.dll photoshopdva 10.0.0 boost_system.dll photoshopdva 10.0.0 boost_threads.dll photoshopdva 10.0.0 cg.dll NVIDIA Cg Runtime 3.0.00007 cgGL.dll NVIDIA Cg Runtime 3.0.00007 CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1 CoolType.dll CoolType 2017/01/26-01:10:02 79.579975 79.579975 dnssd.dll Bonjour 3,0,0,2 dvaaudiodevice.dll photoshopdva 10.0.0 dvacore.dll photoshopdva 10.0.0 dvacrashhandler.dll Adobe Audition CC 2017 10.0.0 dvamarshal.dll photoshopdva 10.0.0 dvamediatypes.dll photoshopdva 10.0.0 dvametadata.dll photoshopdva 10.0.0 dvametadataapi.dll photoshopdva 10.0.0 dvametadataui.dll photoshopdva 10.0.0 dvaplayer.dll photoshopdva 10.0.0 dvatransport.dll photoshopdva 10.0.0 dvaui.dll photoshopdva 10.0.0 dvaunittesting.dll photoshopdva 10.0.0 dynamiclink.dll photoshopdva 10.0.0 ExtendScript.dll ExtendScript 2016/12/13-13:10:33 80.1089815 80.1089815 icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339 icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339 icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339 igestep30.dll IGES Reader 9.3.0.113 imslib.dll IMSLib DLL 10.0.0.11 JP2KLib.dll JP2KLib 2016/05/26-01:08:58 79.262945 79.262945 libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A) libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0 libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0 LogSession.dll LogSession 7.4.1.60.45263 mediacoreif.dll photoshopdva 10.0.0 MPS.dll MPS 2016/09/14-15:20:26 79.577269 79.577269 pdfsettings.dll Adobe PDFSettings 1.04 Photoshop.dll Adobe Photoshop CC 2017 18.1.0 Plugin.dll Adobe Photoshop CC 2017 18.1.0 PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 7.0.0 PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 7.0.0.67 PSArt.dll Adobe Photoshop CC 2017 18.1.0 PSViews.dll Adobe Photoshop CC 2017 18.1.0 SCCore.dll ScCore 2016/12/13-13:10:33 80.1089815 80.1089815 SVGRE.dll SVGRE 79.579975 79.579975 svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0 tbb.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412 tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412 TfFontMgr.dll FontMgr 9.3.0.113 TfKernel.dll Kernel 9.3.0.113 TFKGEOM.dll Kernel Geom 9.3.0.113 TFUGEOM.dll Adobe, UGeom© 9.3.0.113 updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1 VulcanControl.dll Vulcan Application Control Library 5.3.0.16 VulcanMessage5.dll Vulcan Message Library 5.3.0.16 WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960 wu3d.dll U3D Writer 9.3.0.113 Required plug-ins: 3D Studio 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D.8bi” Accented Edges 18.1.0 - from the file “Filter Gallery.8bf” Adaptive Wide Angle 18.1.0 - from the file “Adaptive Wide Angle.8bf” Angled Strokes 18.1.0 - from the file “Filter Gallery.8bf” Average 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Average.8bf” Bas Relief 18.1.0 - from the file “Filter Gallery.8bf” BMP 18.1.0 - from the file “Standard MultiPlugin.8bf” Camera Raw 9.10 - from the file “Camera Raw.8bi” Camera Raw Filter 9.10 - from the file “Camera Raw.8bi” Chalk && Charcoal 18.1.0 - from the file “Filter Gallery.8bf” Charcoal 18.1.0 - from the file “Filter Gallery.8bf” Chrome 18.1.0 - from the file “Filter Gallery.8bf” Cineon 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Cineon.8bi” Clouds 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Clouds.8bf” Collada 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D.8bi” Color Halftone 18.1.0 - from the file “Standard MultiPlugin.8bf” Colored Pencil 18.1.0 - from the file “Filter Gallery.8bf” CompuServe GIF 18.1.0 - from the file “Standard MultiPlugin.8bf” Conté Crayon 18.1.0 - from the file “Filter Gallery.8bf” Craquelure 18.1.0 - from the file “Filter Gallery.8bf” Crop and Straighten Photos 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “CropPhotosAuto.8li” Crop and Straighten Photos Filter 18.1.0 - from the file “Standard MultiPlugin.8bf” Crosshatch 18.1.0 - from the file “Filter Gallery.8bf” Crystallize 18.1.0 - from the file “Standard MultiPlugin.8bf” Cutout 18.1.0 - from the file “Filter Gallery.8bf” Dark Strokes 18.1.0 - from the file “Filter Gallery.8bf” De-Interlace 18.1.0 - from the file “Standard MultiPlugin.8bf” Dicom 18.1.0 - from the file “Dicom.8bi” Difference Clouds 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Clouds.8bf” Diffuse Glow 18.1.0 - from the file “Filter Gallery.8bf” Displace 18.1.0 - from the file “Standard MultiPlugin.8bf” Dry Brush 18.1.0 - from the file “Filter Gallery.8bf” Eazel Acquire 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “EazelAcquire.8ba” Entropy 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics.8ba” Export Color Lookup Tables 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Export3DLUT.8be” Extrude 18.1.0 - from the file “Standard MultiPlugin.8bf” FastCore Routines 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “FastCore.8bx” Fibers 18.1.0 - from the file “Standard MultiPlugin.8bf” Film Grain 18.1.0 - from the file “Filter Gallery.8bf” Filter Gallery 18.1.0 - from the file “Filter Gallery.8bf” Flash 3D 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D.8bi” Fresco 18.1.0 - from the file “Filter Gallery.8bf” Glass 18.1.0 - from the file “Filter Gallery.8bf” Glowing Edges 18.1.0 - from the file “Filter Gallery.8bf” Google Earth 4 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D.8bi” Grain 18.1.0 - from the file “Filter Gallery.8bf” Graphic Pen 18.1.0 - from the file “Filter Gallery.8bf” Halftone Pattern 18.1.0 - from the file “Filter Gallery.8bf” HDRMergeUI 18.1.0 - from the file “HDRMergeUI.8bf” HSB/HSL 18.1.0 - from the file “Standard MultiPlugin.8bf” IFF Format 18.1.0 - from the file “Standard MultiPlugin.8bf” IGES 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D.8bi” Ink Outlines 18.1.0 - from the file “Filter Gallery.8bf” JPEG 2000 18.1.0 - from the file “JPEG2000.8bi” Kurtosis 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics.8ba” Lens Blur 18.1.0 - from the file “Lens Blur.8bf” Lens Correction 18.1.0 - from the file “Lens Correction.8bf” Lens Flare 18.1.0 - from the file “Standard MultiPlugin.8bf” Liquify 18.1.0 - from the file “Liquify.8bf” Matlab Operation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “ChannelPort.8bf” Maximum 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics.8ba” Mean 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics.8ba” Measurement Core 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MeasurementCore.8me” Median 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics.8ba” Mezzotint 18.1.0 - from the file “Standard MultiPlugin.8bf” Minimum 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics.8ba” MMXCore Routines 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MMXCore.8bx” Mosaic Tiles 18.1.0 - from the file “Filter Gallery.8bf” Multiprocessor Support 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “MultiProcessor Support.8bx” Neon Glow 18.1.0 - from the file “Filter Gallery.8bf” Note Paper 18.1.0 - from the file “Filter Gallery.8bf” NTSC Colors 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “NTSC Colors.8bf” Ocean Ripple 18.1.0 - from the file “Filter Gallery.8bf” ON1 Effects 10 10.5.1 - from the file “PerfectEffects.8li” ON1 Effects 10 10.5.1 - from the file “PerfectEffects.8li” ON1 Effects 10 Filter 10.5.1 - from the file “PerfectEffects.8li” ON1 Enhance 10 10.5.1 - from the file “PerfectEnhanceProxy.8li” ON1 Enhance 10 10.5.1 - from the file “PerfectEnhanceProxy.8li” ON1 Enhance 10 Filter 10.5.1 - from the file “PerfectEnhanceProxy.8li” ON1 Portrait 10 10.5.1 - from the file “PerfectPortraitProxy.8li” ON1 Portrait 10 10.5.1 - from the file “PerfectPortraitProxy.8li” ON1 Portrait 10 Filter 10.5.1 - from the file “PerfectPortraitProxy.8li” ON1 Resize 10 10.5.1 - from the file “PerfectResizeProxy.8li” ON1 Resize 10 Engine Automation 10.5.1 - from the file “PerfectResizeProxy.8li” ON1 Resize 10 Engine Filter 10.5.1 - from the file “PerfectResizeProxy.8li” ON1 Resize 10 Filter 10.5.1 - from the file “PerfectResizeProxy.8li” OpenEXR 18.1.0 - from the file “Standard MultiPlugin.8bf” Paint Daubs 18.1.0 - from the file “Filter Gallery.8bf” Palette Knife 18.1.0 - from the file “Filter Gallery.8bf” Patchwork 18.1.0 - from the file “Filter Gallery.8bf” Paths to Illustrator 18.1.0 - from the file “Standard MultiPlugin.8bf” PCX 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “PCX.8bi” Photocopy 18.1.0 - from the file “Filter Gallery.8bf” Photoshop 3D Engine 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Photoshop3DEngine.8bi” Photoshop Touch 14.0 - from the file “PSDX.8bi” Picture Package Filter 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “ChannelPort.8bf” Pinch 18.1.0 - from the file “Standard MultiPlugin.8bf” Pixar 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Pixar.8bi” Plaster 18.1.0 - from the file “Filter Gallery.8bf” Plastic Wrap 18.1.0 - from the file “Filter Gallery.8bf” PLY 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D.8bi” PNG 18.1.0 - from the file “Standard MultiPlugin.8bf” Pointillize 18.1.0 - from the file “Standard MultiPlugin.8bf” Polar Coordinates 18.1.0 - from the file “Standard MultiPlugin.8bf” Portable Bit Map 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “PBM.8bi” Poster Edges 18.1.0 - from the file “Filter Gallery.8bf” PRC 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D.8bi” Radial Blur 18.1.0 - from the file “Standard MultiPlugin.8bf” Radiance 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Radiance.8bi” Range 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics.8ba” Render Color Lookup Grid 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Export3DLUT.8be” Reticulation 18.1.0 - from the file “Filter Gallery.8bf” Ripple 18.1.0 - from the file “Standard MultiPlugin.8bf” Rough Pastels 18.1.0 - from the file “Filter Gallery.8bf” Save for Web 18.1.0 - from the file “Save for Web.8be” ScriptingSupport 18.1.0 - from the file “ScriptingSupport.8li” Shake Reduction 18.1.0 - from the file “Shake Reduction.8bf” Shear 18.1.0 - from the file “Standard MultiPlugin.8bf” Skewness 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics.8ba” Smart Blur 18.1.0 - from the file “Standard MultiPlugin.8bf” Smudge Stick 18.1.0 - from the file “Filter Gallery.8bf” Solarize 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “Solarize.8bf” Spaces 18.1.0 - from the file “Spaces.8li” Spatter 18.1.0 - from the file “Filter Gallery.8bf” Spherize 18.1.0 - from the file “Standard MultiPlugin.8bf” Sponge 18.1.0 - from the file “Filter Gallery.8bf” Sprayed Strokes 18.1.0 - from the file “Filter Gallery.8bf” Stained Glass 18.1.0 - from the file “Filter Gallery.8bf” Stamp 18.1.0 - from the file “Filter Gallery.8bf” Standard Deviation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics.8ba” STL 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D.8bi” Sumi-e 18.1.0 - from the file “Filter Gallery.8bf” Summation 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics.8ba” Targa 18.1.0 - from the file “Standard MultiPlugin.8bf” Texturizer 18.1.0 - from the file “Filter Gallery.8bf” Tiles 18.1.0 - from the file “Standard MultiPlugin.8bf” Torn Edges 18.1.0 - from the file “Filter Gallery.8bf” Twirl 18.1.0 - from the file “Standard MultiPlugin.8bf” U3D 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D.8bi” Underpainting 18.1.0 - from the file “Filter Gallery.8bf” Vanishing Point 18.1.0 - from the file “VanishingPoint.8bf” Variance 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “statistics.8ba” Virtual Reality Modeling Language | VRML 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D.8bi” Water Paper 18.1.0 - from the file “Filter Gallery.8bf” Watercolor 18.1.0 - from the file “Filter Gallery.8bf” Wave 18.1.0 - from the file “Standard MultiPlugin.8bf” Wavefront|OBJ 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “U3D.8bi” WIA Support 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “WIASupport.8li” Wind 18.1.0 - from the file “Standard MultiPlugin.8bf” Wireless Bitmap 18.1.0 (2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877) - from the file “WBMP.8bi” ZigZag 18.1.0 - from the file “Standard MultiPlugin.8bf” Optional and third party plug-ins: Analog Efex Pro 2 2.0.12.12 - from the file “C:\Program Files\Google\Nik Collection\Analog Efex Pro 2\Analog Efex Pro 2 (64-Bit)\Analog Efex Pro 2.8bf” BackgroundFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Background.8bf” Color Efex Pro 4 4.3.24.12 - from the file “C:\Program Files\Google\Nik Collection\Color Efex Pro 4\Color Efex Pro 4 (64-Bit)\Color Efex Pro 4.8bf” Dfine 2 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Dfine2.8bf” FineStructuresFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\FineStructures.8bf” HDR Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bf” HotPixelsFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\HotPixels.8bf” Merge to HDR Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bf” Nik Collection Selective Tool 2.1.28 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\Google\Selective Tool\SelectivePalette.8li” ShadowsFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Shadows.8bf” Sharpener Pro 3: (1) RAW Presharpener 3.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3RPS.8bf” Sharpener Pro 3: (2) Output Sharpener 3.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3OS.8bf” Silver Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\Silver Efex Pro 2\Silver Efex Pro 2 (64-Bit)\Silver Efex Pro 2.8bf” SkinFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Skin.8bf” SkyFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Sky.8bf” StrongNoiseFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\StrongNoise.8bf” Viveza 2 2.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Viveza 2\Viveza 2 (64-Bit)\Viveza2.8bf” Duplicate and Disabled plug-ins: NONE Plug-ins that failed to load: NONE Extensions: Recent Files 1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html” com.adobe.inapp.purchase 2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html” Libraries 2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html” Start 1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html” ON1 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\onOne\index.html” Export As 3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html” Adobe Paper Texture Pro 3.1.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.AdobePaperTexturePro\index.html” com.adobe.preview.loader 1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html” New Document 1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\fnft.html” com.adobe.experimentation.extension 2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html” Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html” Device Preview 1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html” Export As 3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html” Installed TWAIN devices: NONE Link to comment Share on other sites More sharing options...
Damien Symonds Posted June 7, 2017 Share Posted June 7, 2017 This is the info I need. Also, a screenshot of what you're seeing in Photoshop would be handy. Link to comment Share on other sites More sharing options...
SueRoberts Posted June 7, 2017 Author Share Posted June 7, 2017 I have a PC desktop running Windows 10 and Photoshop CC. It is under 2 years old, and has 8GB of RAM. Its hard drive has 884GB used out of 1.81TB. The last time I shut down was more than 24 hours ago.Cleanup program is on a schedule I think, I just don't know when. Link to comment Share on other sites More sharing options...
Damien Symonds Posted June 7, 2017 Share Posted June 7, 2017 Sorry, I don't understand. That's ACR, not Photoshop. 8GB of RAM is the bare minimum that Adobe recommends for CC. Combined with not restarting for over a day, that might add up to problems. How many images do you have open at the moment? And how many other programs do you have running? Link to comment Share on other sites More sharing options...
SueRoberts Posted June 7, 2017 Author Share Posted June 7, 2017 Shoot. Sorry. I have 1 image open and I have chrome OS and bridge open when it froze. I'm cleaning up the disk right now Link to comment Share on other sites More sharing options...
Damien Symonds Posted June 7, 2017 Share Posted June 7, 2017 While you've only got 8GB of RAM, maybe you should turn off Auto Save in preferences? Have you tried duplicating the image (Image>Duplicate) and saving that instead? Link to comment Share on other sites More sharing options...
SueRoberts Posted June 7, 2017 Author Share Posted June 7, 2017 I just turned off auto save in preferences before you answered and it's been giving me the little round circle. I'll try duplicating. Link to comment Share on other sites More sharing options...
SueRoberts Posted June 7, 2017 Author Share Posted June 7, 2017 Yeah, well, that's not going to work because the cursor is still running in circles. Geez, I'm getting frustrated. 8GB is totally useless, huh? Shit. Link to comment Share on other sites More sharing options...
Damien Symonds Posted June 7, 2017 Share Posted June 7, 2017 3 minutes ago, SueRoberts said: I just turned off auto save in preferences before you answered and it's been giving me the little round circle. I'll try duplicating. It won't help now. It won't take effect until you restart, I expect. 2 minutes ago, SueRoberts said: Yeah, well, that's not going to work because the cursor is still running in circles. So, you're able to do some stuff, such as changing preferences, but you're not able to do other stuff? 2 minutes ago, SueRoberts said: 8GB is totally useless, huh? Shit. Not entirely useless. But borderline useless, yes. Link to comment Share on other sites More sharing options...
SueRoberts Posted June 7, 2017 Author Share Posted June 7, 2017 Well, I guess I'll have to force it to close and pray I can recover. Here goes. Thanks anyway, D. Link to comment Share on other sites More sharing options...
SueRoberts Posted June 7, 2017 Author Share Posted June 7, 2017 Well, I lost it... Do you have any recommendations on how to optimize my computer and PS so this doesn't happen again? Are there other settings in Preferences in PS that I can change to help with this? Link to comment Share on other sites More sharing options...
Damien Symonds Posted June 7, 2017 Share Posted June 7, 2017 I don't know, sorry. Just restart daily, and run Glary regularly. Link to comment Share on other sites More sharing options...
SueRoberts Posted June 7, 2017 Author Share Posted June 7, 2017 Glary? Link to comment Share on other sites More sharing options...
Damien Symonds Posted June 7, 2017 Share Posted June 7, 2017 http://www.glarysoft.com/ Link to comment Share on other sites More sharing options...
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