Marie21 Posted August 23, 2017 Posted August 23, 2017 (edited) Hello! My client is worried his images in Pixeset are not high resolution. I always save the images in Photoshop at 300 res and around 16x24 or close to. Then I load them into Pixieset and they can download the gallery in high res and another in websize files. Now he's asking me questions about the MB size and I don't know what to say. I've never had an issue before!! Can someone please read his email (attached) and help me answer? Thank you so much I really appreciate it! Edited August 23, 2017 by Marie21 Spell
Damien Symonds Posted August 23, 2017 Posted August 23, 2017 Ah, Pixieset. This is a really tricky one, that arises from time to time. It's my understanding that there are different tiers of membership for Pixieset, is that right? I'm told that you have to pay a higher fee for them to NOT resize your images (that is, to host them at the size you upload them). Are you aware of that too? If so, do you know if you've paid for that level of membership?
Damien Symonds Posted August 23, 2017 Posted August 23, 2017 On this page it mentions "on upgraded accounts": http://support.pixieset.com/knowledgebase/articles/336833-what-file-sizes-can-my-client-download?fref=gc
Marie21 Posted August 23, 2017 Author Posted August 23, 2017 Yes, I was aware, but Pixiset says that the gallery is High Resolution. What should I say back? Thank you sooo much for your help!!
Damien Symonds Posted August 23, 2017 Posted August 23, 2017 So Pixieset shrinks the pixel dimensions of your files, AND re-compresses them - really aggressively. I've done some file comparison in the past, and even though you can see, when you examine really close, that the Pixieset files are degraded in quality, it's not enough degradation to actually make a difference to the print quality. You may rest assured of that. However, it's DAMNED hard to convince a client like yours that their smaller files will print fine. Clients are funny like that. 1
Marie21 Posted August 23, 2017 Author Posted August 23, 2017 Is there another way I can send him the files? Would they be at the images that I saved them? Oh no!! What should I do!!
Damien Symonds Posted August 23, 2017 Posted August 23, 2017 1 minute ago, Marie21 said: Is there another way I can send him the files? Yes, there are LOTS of ways. This is a good one to use: https://free.mailbigfile.com/ 1 minute ago, Marie21 said: Would they be at the images that I saved them? Yep.
Damien Symonds Posted August 23, 2017 Posted August 23, 2017 Can I just check that you've read this? https://www.damiensymonds.net/2011/02/selling-digital-images.html And watched this? https://www.damiensymonds.net/client-photoshop
Marie21 Posted August 23, 2017 Author Posted August 23, 2017 What do you recommend that I say to him? Just wondering since I have you here....
Damien Symonds Posted August 23, 2017 Posted August 23, 2017 I urge you to consider the Print Sharpening Class. The new "Sharpening Procedures for Digital Files" module will rocket your business to the top of the market.
Damien Symonds Posted August 23, 2017 Posted August 23, 2017 Just now, Marie21 said: What do you recommend that I say to him? Just wondering since I have you here.... Don't even bother, honestly. You can't explain to a guy like that. Just send him the files directly, and move on with your life. 1
Marie21 Posted August 23, 2017 Author Posted August 23, 2017 I actually have read the first one before. But I know I need to read it again! Saving files and sizes get so confusing! I thought I had it right with my file sizing and resolution. When I print them in albums and prints they are perfect You are amazing. Thank you so much!!!!!!
Marie21 Posted August 23, 2017 Author Posted August 23, 2017 I for sure know that I need to take your classes now!!! Thank you
Damien Symonds Posted August 23, 2017 Posted August 23, 2017 1 minute ago, Marie21 said: When I print them in albums and prints they are perfect No they're not You only think they're perfect because you've never seen how much better they can be. 1
Damien Symonds Posted August 23, 2017 Posted August 23, 2017 6 minutes ago, Marie21 said: What do you recommend that I say to him? If you wanted, you could try to show him 100% crops from your file, and the equivalent pixieset file, and encourage him to look closely and see how the quality is barely any different; but even as I type this I know it's just too much hassle. The customer is always right, even when they're wrong, I'm afraid. 1
Marie21 Posted August 23, 2017 Author Posted August 23, 2017 (edited) Haha that does sound like a pain! I will maybe just say, " Pixieset compresses them a bit for faster download, but they are still High res and you won't see a difference in the print quality. I will send you another link! " Then I can send him a link to download the original ones. How's that? Edited August 23, 2017 by Marie21
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