OliviaField Posted October 17, 2017 Share Posted October 17, 2017 Hi Damien, As i discussed in my email last week, I'm having an issue with reds in ACR and PS... any advice would be appreciated, but please explain things to me like I'm a 3 year old as I'm very new to this..... i read through some of the other threads on here and, honestly, most of it was gobbeldygook to me... I tried contacting Adobe Chat and they said there was no issue and they couldn't see the colour difference... Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 17, 2017 Share Posted October 17, 2017 Hi Olivia, The photo you've showed me there is a raw file. Can we put that aside for a moment. How about jpeg files? Are they different too? Between the viewer and Photoshop, I mean. Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 17, 2017 Share Posted October 17, 2017 Also, to begin, can you do this for me? Link to comment Share on other sites More sharing options...
OliviaField Posted October 17, 2017 Author Share Posted October 17, 2017 There is still a noticeable difference when viewing a jpg, but it’s not as bad as when viewing a raw Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 17, 2017 Share Posted October 17, 2017 On 10/17/2017 at 8:55 PM, OliviaField said: There is still a noticeable difference when viewing a jpg, but it’s not as bad as when viewing a raw Expand Ok, may I see screenshots of that too? Link to comment Share on other sites More sharing options...
OliviaField Posted October 18, 2017 Author Share Posted October 18, 2017 I have a PC laptop running win 10 and Photoshop cc 17. It is under 2 years old, and has 4GB of RAM. Its hard drive has 48.8GB free out of 107GB. The last time I shut down was more than 24 hours ago. I rarely run a cleanup program. Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 18, 2017 Share Posted October 18, 2017 On 10/18/2017 at 3:17 AM, OliviaField said: and has 4GB of RAM Expand This will be part of the problem for sure. 4GB is only half of the minimum that Adobe recommend for running CC. I urge you to make sure you don't have any other programs running while you're using Photoshop. On 10/18/2017 at 3:17 AM, OliviaField said: Its hard drive has 48.8GB free out of 107GB. Expand This is a very small hard drive, and will also be contributing to problems. Make sure you keep things as lean as possible, so you have as much free space as possible. Photoshop needs that. Do you have any other internal hard drives, or only C? Link to comment Share on other sites More sharing options...
OliviaField Posted October 18, 2017 Author Share Posted October 18, 2017 see? nowhere near as bad as raw but still not quite right Link to comment Share on other sites More sharing options...
OliviaField Posted October 18, 2017 Author Share Posted October 18, 2017 On 10/18/2017 at 3:23 AM, Damien Symonds said: This will be part of the problem for sure. 4GB is only half of the minimum that Adobe recommend for running CC. I urge you to make sure you don't have any other programs running while you're using Photoshop. This is a very small hard drive, and will also be contributing to problems. Make sure you keep things as lean as possible, so you have as much free space as possible. Photoshop needs that. Do you have any other internal hard drives, or only C? Expand no - everything i save gows straight onto my external harddrive Link to comment Share on other sites More sharing options...
OliviaField Posted October 18, 2017 Author Share Posted October 18, 2017 have done a disk cleanup now - saved 2gb 1 Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 18, 2017 Share Posted October 18, 2017 Now, tell me about Bridge. Do your photos in Bridge match Photoshop, or ACR, or neither? Link to comment Share on other sites More sharing options...
OliviaField Posted October 18, 2017 Author Share Posted October 18, 2017 I’ve never used bridge before... I’ll look shortly for u... Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 18, 2017 Share Posted October 18, 2017 Oh gee, then you haven't lived! How do you browse and cull your photos? Bridge is ESSENTIAL. It will change your life. https://www.damiensymonds.net/bridge-video Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 18, 2017 Share Posted October 18, 2017 The other thing I need you to do is check these settings: https://www.damiensymonds.net/2015/09/black-boxes-and-other-weird-behaviour.html Your problem isn't "black boxes" per se, but might well be related. Link to comment Share on other sites More sharing options...
OliviaField Posted October 18, 2017 Author Share Posted October 18, 2017 On 10/18/2017 at 4:49 AM, Damien Symonds said: Oh gee, then you haven't lived! How do you browse and cull your photos? Bridge is ESSENTIAL. It will change your life. https://www.damiensymonds.net/bridge-video Expand hahahahaha i told you i was very new.... i havent seen photoshop since my year 8 infotech class!!! i just copy off my sd card into meticulously named folders and then cull later... is this what you wanted to see? Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 18, 2017 Share Posted October 18, 2017 See at the top, kinda towards the right-hand side, how it says "Essentials" highlighted in yellow? Click on "Filmstrip" beside it, I find it more useful. It will give you a bigger view of the chosen image. However, even at this size I can see that the raw files look ok in colour, yes? Did you check the settings in the "black boxes" article I gave you? Link to comment Share on other sites More sharing options...
OliviaField Posted October 18, 2017 Author Share Posted October 18, 2017 I’ve done step 1 - restarted the comp afterwards and of course there was an update that needed to be done... so now I’m waiting for that to finish And yes - from what I can see, the colours look like they’re supposed to 1 Link to comment Share on other sites More sharing options...
OliviaField Posted October 18, 2017 Author Share Posted October 18, 2017 ok. ive done step 1 and step 2 and no change in colour (black boxes) Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 18, 2017 Share Posted October 18, 2017 Ok. Next thing to try. In Bridge, go to the Edit menu, and choose "Camera Raw Preferences". When that window comes up, is there a checkbox for "Use Graphics Processor"? If so, is it checked or unchecked? Link to comment Share on other sites More sharing options...
OliviaField Posted October 18, 2017 Author Share Posted October 18, 2017 On 10/18/2017 at 8:04 AM, Damien Symonds said: Ok. Next thing to try. In Bridge, go to the Edit menu, and choose "Camera Raw Preferences". When that window comes up, is there a checkbox for "Use Graphics Processor"? If so, is it checked or unchecked? Expand checked Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 18, 2017 Share Posted October 18, 2017 Ok, uncheck it (and maybe restart Photoshop) and see if that helps. Link to comment Share on other sites More sharing options...
OliviaField Posted October 18, 2017 Author Share Posted October 18, 2017 much better!! Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 18, 2017 Share Posted October 18, 2017 Great! Now go and have fun with Bridge! 1 Link to comment Share on other sites More sharing options...
OliviaField Posted October 18, 2017 Author Share Posted October 18, 2017 Thanks!!! I’ll have fun practicing my white balances tonight too!!! 1 Link to comment Share on other sites More sharing options...
Damien Symonds Posted March 9, 2018 Share Posted March 9, 2018 Hi @OliviaField, please don't wait any longer to dive into your Raw Class. Link to comment Share on other sites More sharing options...
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