New print lab colour profile - Adobe 1998

[SarahStacker]

Hi Damien

My usual print lab can't do a matt size for my 20x40in print that I took through the print sharpening class recently so I'm looking at a different lab however they request all files to be in Adobe 1998 so they are print ready.  Should I run a mile and find another lab to do it?

Thanks

Sarah

[Damien Symonds]

Ah, give them a chance, I guess.

Don't change your editing workflow, of course.  Just convert your file to Adobe RGB when you're preparing the print file.

[SarahStacker]

OK, thanks. Should I lessen my PSA just in case as I haven't don't test prints with this particular lab? It's normally 350 which I know you think is quite high anyway...

[Damien Symonds]

Yes, good point.  Probably safer that way.

[SarahStacker]

OK, help! I've changed my PSA to 300 and now I'm trying to convert the file to Adobe RGB 1998. I found another post where you gave instructions to someone else as to how to convert the file. I followed that and I get this error message: Could not complete the Convert to Profile command because the ICC profile description is invalid.

Have you encountered this before?

[Damien Symonds]

Gosh, never heard of that one before!  May I see a screenshot of the error message?

[SarahStacker]

Here you go

[Damien Symonds]

So strange.  Can you show me a screenshot of the Convert to Profile window so I can check your settings?

Have you restarted since this problem occurred?

[SarahStacker]

I restarted my computer and tried again but still get the same message.  Here are my settings.

[Damien Symonds]

Yes, that looks exactly as it should.  I'm flummoxed, sorry.  I've never heard of this problem before.

[SarahStacker]

OK, thanks anyway. I'll get the print lab to fix it (if they can). So strange!

[Damien Symonds]

Did this problem ever occur again, Sarah?