Calibrating for different products?

[klantonetti]

Hello,

I have calibrated my machine so that the images on my screen match the prints that I typically order from my lab.  I recently placed an order at the same lab for a different product - they were flat lay cards with one image on each side.  When I got them back, my son looked green - completely different from my monitor.   I then sent one of the images to the same lab to be printed as a regular photo print.  I just got it today, and it looks fine.   Is this expected from most labs?  Do you have to calibrate for different products that they make?

[Damien Symonds]

You definitely don't have to calibrate for different products.  This is a job for soft-proofing.

Before we discuss this further, could you post the print file here in the thread for me, so I can see it?

[klantonetti]

Sure, here it is

[Damien Symonds]

Strangely, he does have some green patches on his fingers - what's that from?

But overall, this looks ok.

So, did you ask the lab about this issue?  What did they say?

[klantonetti]

Lol you called me out. I think we canignore that for now, that’s on my end. It’s remnants of marker on his hand  from coloring that I didn’t bother to deal with. Here’s a phone snap so you can see how different the photo print vs the flat print card are.  Top is the photo print, which matches my monitor. 

[Damien Symonds]

4 hours ago, Damien Symonds said:

did you ask the lab about this issue?  What did they say?

 

[klantonetti]

So when I first got the flat lays I though wow I need to recalibrate. So that took me a few days (and there really was minimal If any changes). By the time I got the photo print back  and did some research on their site  it was Friday here so I need to wait till Monday to be able to call them. I did confirm on their site that all files should be in rgb (someone had suggested the card could be a print product and that it should be cymk profile). I also confirmed I did not request color correction on either order. 

 

So long way way to say, no, I haven’t talked to them yet. Any suggestions for specific questions to ask them?

[klantonetti]

Press product, I meant to say. 

[Damien Symonds]

No specific suggestions.  Just make sure you make it VERY clear that this is THEIR fault.  The same file should not print so vastly differently on two different media.

[klantonetti]

Lol let’s ignore that for now that’s on my end. It’s remnants of marker on his hand  from coloring that I didn’t bother to deal with. Here’s a phone snap so you can see how different the photo print vs the flat print card are.  Top is the photo print, which matches my monitor. 

[klantonetti]

 Ok. Thank you I’m glad it’s not me. Thanks for you’re help.