klantonetti Posted February 10, 2018 Share Posted February 10, 2018 Hello, I have calibrated my machine so that the images on my screen match the prints that I typically order from my lab. I recently placed an order at the same lab for a different product - they were flat lay cards with one image on each side. When I got them back, my son looked green - completely different from my monitor. I then sent one of the images to the same lab to be printed as a regular photo print. I just got it today, and it looks fine. Is this expected from most labs? Do you have to calibrate for different products that they make? Link to comment Share on other sites More sharing options...
Damien Symonds Posted February 10, 2018 Share Posted February 10, 2018 You definitely don't have to calibrate for different products. This is a job for soft-proofing. Before we discuss this further, could you post the print file here in the thread for me, so I can see it? Link to comment Share on other sites More sharing options...
klantonetti Posted February 10, 2018 Author Share Posted February 10, 2018 Sure, here it is Link to comment Share on other sites More sharing options...
Damien Symonds Posted February 10, 2018 Share Posted February 10, 2018 Strangely, he does have some green patches on his fingers - what's that from? But overall, this looks ok. So, did you ask the lab about this issue? What did they say? Link to comment Share on other sites More sharing options...
klantonetti Posted February 11, 2018 Author Share Posted February 11, 2018 Lol you called me out. I think we canignore that for now, that’s on my end. It’s remnants of marker on his hand from coloring that I didn’t bother to deal with. Here’s a phone snap so you can see how different the photo print vs the flat print card are. Top is the photo print, which matches my monitor. Link to comment Share on other sites More sharing options...
Damien Symonds Posted February 11, 2018 Share Posted February 11, 2018 4 hours ago, Damien Symonds said: did you ask the lab about this issue? What did they say? Link to comment Share on other sites More sharing options...
klantonetti Posted February 11, 2018 Author Share Posted February 11, 2018 So when I first got the flat lays I though wow I need to recalibrate. So that took me a few days (and there really was minimal If any changes). By the time I got the photo print back and did some research on their site it was Friday here so I need to wait till Monday to be able to call them. I did confirm on their site that all files should be in rgb (someone had suggested the card could be a print product and that it should be cymk profile). I also confirmed I did not request color correction on either order. So long way way to say, no, I haven’t talked to them yet. Any suggestions for specific questions to ask them? Link to comment Share on other sites More sharing options...
klantonetti Posted February 11, 2018 Author Share Posted February 11, 2018 Press product, I meant to say. Link to comment Share on other sites More sharing options...
Damien Symonds Posted February 11, 2018 Share Posted February 11, 2018 No specific suggestions. Just make sure you make it VERY clear that this is THEIR fault. The same file should not print so vastly differently on two different media. Link to comment Share on other sites More sharing options...
klantonetti Posted February 11, 2018 Author Share Posted February 11, 2018 Lol let’s ignore that for now that’s on my end. It’s remnants of marker on his hand from coloring that I didn’t bother to deal with. Here’s a phone snap so you can see how different the photo print vs the flat print card are. Top is the photo print, which matches my monitor. Link to comment Share on other sites More sharing options...
klantonetti Posted February 11, 2018 Author Share Posted February 11, 2018 Ok. Thank you I’m glad it’s not me. Thanks for you’re help. 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now