Kim C. Posted April 11, 2018 Share Posted April 11, 2018 I recently suffered a computer crash and am restoring files from my cloud service. All of my master files seem to either be missing or perhaps are the xmp files I see but can’t open in PS or Bridge. I’m thinking perhaps I need to open them in ACR but do not see that as an option under filters. I also recently upgraded to PS CC from PS5. I’m going through the learning curve and need a little help figuring out how to open these xmp files to see if they are my master files. The files say PS because I tried opening them that way, but they are the xmp files. Link to comment Share on other sites More sharing options...
Damien Symonds Posted April 11, 2018 Share Posted April 11, 2018 No, XMP files aren't photos, they're just the data files. https://www.damiensymonds.net/2012/02/what-is-xmp-data-all-about.html If they truly are XMP files, then you're screwed, I'm afraid. But let's check to be sure. First, do you have filename extensions turned on? https://www.damiensymonds.net/2012/02/view-your-filename-extensions-windows.html Link to comment Share on other sites More sharing options...
Kim C. Posted April 11, 2018 Author Share Posted April 11, 2018 It says .xmp. That means I’m screwed, right? Link to comment Share on other sites More sharing options...
Kim C. Posted April 11, 2018 Author Share Posted April 11, 2018 Also, any idea why a cloud service might do this to PSD files? Link to comment Share on other sites More sharing options...
Damien Symonds Posted April 11, 2018 Share Posted April 11, 2018 Next question, what size are the files? Link to comment Share on other sites More sharing options...
Kim C. Posted April 11, 2018 Author Share Posted April 11, 2018 6.8 KB - 7.14 KB Link to comment Share on other sites More sharing options...
Kim C. Posted April 11, 2018 Author Share Posted April 11, 2018 Not sure if this matters at all, but I’m restoring files to a new computer. This isn’t the original computer which they were stored on. The old computer stays on the black screen of death no matter how many times I do the tutorial for windows logon restoring. Link to comment Share on other sites More sharing options...
Damien Symonds Posted April 11, 2018 Share Posted April 11, 2018 3 minutes ago, Kim C. said: 6.8 KB - 7.14 KB Bummer. Then you really are screwed 7 minutes ago, Kim C. said: Also, any idea why a cloud service might do this to PSD files? That's exactly what you need to ask them. If you can't get your PSDs back off a cloud when you need them, what the heck is the point of the cloud? Have you talked to them yet? 1 minute ago, Kim C. said: Not sure if this matters at all, but I’m restoring files to a new computer. This isn’t the original computer which they were stored on. The old computer stays on the black screen of death no matter how many times I do the tutorial for windows logon restoring. It shouldn't matter a bit, no. You should be able to access your cloud files from anywhere. Link to comment Share on other sites More sharing options...
Kim C. Posted April 11, 2018 Author Share Posted April 11, 2018 I have contacted them and it takes awhile for answers. They initially lost all my files and then development found them. It’s been a hassle all the way around. I also thought the point was to have my files kept. I’m paying roughly $100 per year for this and don’t have my master files. Thanks for walking me through this part. I can tel the xmp files are suppose to be my masters as the numbers per folder match a typical client gallery of 35-40 images. Link to comment Share on other sites More sharing options...
Damien Symonds Posted April 11, 2018 Share Posted April 11, 2018 If you can't get your files back, I reckon you can legitimately demand a refund of every cent you've ever paid them. Link to comment Share on other sites More sharing options...
Kim C. Posted April 11, 2018 Author Share Posted April 11, 2018 I plan to. Totally heartbroken 1 Link to comment Share on other sites More sharing options...
Damien Symonds Posted April 17, 2018 Share Posted April 17, 2018 How are you going with this, @Kim C.? Link to comment Share on other sites More sharing options...
Kim C. Posted April 17, 2018 Author Share Posted April 17, 2018 The Cloud company has apologized and said they take responsibility. They’ve asked me to download some file from the cloud and send the zip file back to them in an email, which I’ve done. The development team is looking into it, but haven’t heard an update in several days. They didn’t have any answers for why the service backed up only jpegs and not psd files or why there are xmp files. In my thinking the service should have backed up the psd files at the same time the jpegs were since they were in specific folders with sub folders for each type of file ( masters, print files, web files). Masters are nowhere to be found. Link to comment Share on other sites More sharing options...
Kim C. Posted April 17, 2018 Author Share Posted April 17, 2018 I still have the crashed computer and perhaps we can repair the driver (I’m guessing) and try to retrieve if all else fails. But even that isn’t a guarantee. Link to comment Share on other sites More sharing options...
Damien Symonds Posted April 17, 2018 Share Posted April 17, 2018 ??? Link to comment Share on other sites More sharing options...
Kim C. Posted April 17, 2018 Author Share Posted April 17, 2018 I’ll update once they get back to me. Link to comment Share on other sites More sharing options...
Kim C. Posted November 3, 2018 Author Share Posted November 3, 2018 This update is late coming, but just wanted to say that I never did get my cloud service to respond with any real service regarding my lost files, but I did finally get my “crashed” computer evaluated today. Turns out a blocked fan was crashing my computer at start up and mimicking a drive failure. I’m getting all my lost images back!!! My masters are safe. First thing I’m doing when I get my computer back is a hard drive transfer and shopping for a new cloud service. Link to comment Share on other sites More sharing options...
Damien Symonds Posted November 3, 2018 Share Posted November 3, 2018 Hooray!!! Link to comment Share on other sites More sharing options...
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