Opening Files in ACR

[CharlotteQ]

Hi,

I'm trying to batch edit in ACR and my photos keep looking like this. My camera raw is usually a much lighter grey, as well, so it almost looks like the whole thing has gone to a "negative" look. I tried to open up one at a time, and they still look like this. I tried searching the Facebook page and this site, but I'm not sure exactly what search words are right. None of the ones I'm using, anyway.

If it's something really obvious, you'll have to excuse me. I'm pretty sick right now and not really thinking well.

[Damien Symonds]

Can you do this for me?  http://www.damiensymonds.net/thread1.html

Also, can you tell me if it happens when you only open one file at a time?

[CharlotteQ]

I have a PC laptop running Windows 7 and Photoshop CC. It is over 2 years old, and has 8GB of RAM. Its hard drive has 724GB free out of 916GB. The last time I shut down was last night. I rarely run a cleanup program.

It still happens if I open up one at a time.

[Christina Keddie]

The darker gray background color of your ACR is just because of the latest update they rolled out, so that's not related.  

I'd worry that this is because these files are corrupted -- have you checked with old raw files that you know didn't behave like this before?  Does this happen with them, or just with these files you've got screenshotted here?

[CharlotteQ]

10 minutes ago, Christina Keddie said:

I'd worry that this is because these files are corrupted -- have you checked with old raw files that you know didn't behave like this before?  Does this happen with them, or just with these files you've got screenshotted here?

That is an excellent question. I'm glad you asked. It is doing the same thing with files that didn't behave like this before. Which I think is good(?) because if these files are corrupted, I will be very upset.

[Damien Symonds]

Once you open a file from ACR to PS, does it look bad there too?

If so, what about if you open a non-raw file into PS?

[CharlotteQ]

It looks fine once I open it from ACR to PS.

[Damien Symonds]

Oh, that's good news!

Next question:  From Bridge, there are two ways to open raw files into ACR.  One is Ctrl O (for "open") and the other is Ctrl R.  Can you try both, and see if both result in the problem?

And I urge you to run Glary once a month.

[CharlotteQ]

Looks the same with both Ctrl O and Ctrl R. 

I will look into Glary.

[Damien Symonds]

Ok, try this: http://blogs.adobe.com/jkost/2009/10/resetting_bridges_preferences.html

[CharlotteQ]

Ctrl + Alt+ Shift isn't doing anything for me, but I went into preferences and chose Purge All Cache Now and then I went into Camera Raw Preferences and chose Purge Cache.

No change.

[Damien Symonds]

No, cache isn't the problem here.

You really need to reset the preferences.  If those instructions don't work for you, google "Reset preferences Adobe Bridge" and find some that do.

[CharlotteQ]

Okay, I did that. No change.

[Damien Symonds]

You said the images look ok in Bridge?

[CharlotteQ]

Yup. They look perfectly fine everywhere other than ACR.

[Damien Symonds]

Ok, let's reset Photoshop's preferences as well.

[CharlotteQ]

No change.

Edited April 28, 2016 by CharlotteQ

[Damien Symonds]

Crap.

[CharlotteQ]

Just now, Damien Symonds said:

Crap.

My thoughts exactly.

[Damien Symonds]

In Photoshop, can you go to Edit>Preferences, and take a screenshot of the Performance tab for me?

[CharlotteQ]

[Damien Symonds]

Uncheck "Use Graphics Processor" then restart your whole computer, and see if it makes any diff.

[CharlotteQ]

Well, I'm back. No change.

[Damien Symonds]

I'm out, I'm so sorry.  You'll have to contact Adobe, I guess.