Amity Posted January 31, 2016 Share Posted January 31, 2016 I'm having a problem saving my photos from Photoshop. The picture looks fine in Photoshop, but when I export it I can see what looks like my burn layer, but really dark. It's not the same as the burn later, though, which I can tell by clicking on the mask. It's a mess. The only place the photo looks right is in Photoshop. Once I save it, any other program looks like the one I've pasted here. Why is this happening? I can't figure it out! Link to comment Share on other sites More sharing options...
Damien Symonds Posted January 31, 2016 Share Posted January 31, 2016 Hi Amity, what file format are you saving? Also, which other programs are you viewing in? Also, which X-Rite calibrator do you have? Link to comment Share on other sites More sharing options...
Amity Posted January 31, 2016 Author Share Posted January 31, 2016 I'm saving as a tiff from photoshop. That's typically what I do. But since you mentioned it, I tried saving as a psd and it worked fine when I opened it. Do you know why the file format I'm saving is causing a problem? Is it a problem with saving it as a tiff file? I've never had this problem before. I was viewing it mainly in Lightroom after editing in Ps, but I tried opening in windows viewer to see if it was a Lr or Ps problem. I have the colormunki smile calibrator. I know it's not recommended, but I bought it before I knew that. It took a lot of convincing for my husband to give me the okay to buy it in the first place, that replacing it with a better (and more expensive) calibrator isn't an option right now, unfortunately. Thanks for you help. Link to comment Share on other sites More sharing options...
Damien Symonds Posted January 31, 2016 Share Posted January 31, 2016 Interesting. What about if you flatten the layers and save as a jpeg? I assume that's fine? Link to comment Share on other sites More sharing options...
Amity Posted January 31, 2016 Author Share Posted January 31, 2016 Yes, flattening and saving as jpeg is fine. Link to comment Share on other sites More sharing options...
Amity Posted January 31, 2016 Author Share Posted January 31, 2016 This is how the psd image looks (after saving as jpg). You asked about the calibrator - does the calibration look off? Link to comment Share on other sites More sharing options...
Damien Symonds Posted January 31, 2016 Share Posted January 31, 2016 1 hour ago, Amity said: You asked about the calibrator - does the calibration look off? No, no, not at all. There's just a little setting in the Preferences of some calibrators that can affect how images appear in non-Photoshop programs; however I don't think it applies to you or your Smile. 1 Link to comment Share on other sites More sharing options...
Damien Symonds Posted January 31, 2016 Share Posted January 31, 2016 Do you mind sending me that weird TIFF file so I can see how it looks on my computer? Link to comment Share on other sites More sharing options...
Amity Posted January 31, 2016 Author Share Posted January 31, 2016 7 hours ago, Damien Symonds said: Do you mind sending me that weird TIFF file so I can see how it looks on my computer? I would be happy to. I'm sorry for the delay. I just woke up. Sending it now. Link to comment Share on other sites More sharing options...
Amity Posted January 31, 2016 Author Share Posted January 31, 2016 oh no! This is happening with another file and saving it as a psd didn't help! It's fine if I flatten it and export as a jpg, but I would rather not have to do that. Link to comment Share on other sites More sharing options...
Samantha LaRue Posted January 31, 2016 Share Posted January 31, 2016 6 minutes ago, Amity said: oh no! This is happening with another file and saving it as a psd didn't help! It's fine if I flatten it and export as a jpg, but I would rather not have to do that. Make sure to send that one to Damien too, so he can take a look at it. Link to comment Share on other sites More sharing options...
Amity Posted January 31, 2016 Author Share Posted January 31, 2016 1 minute ago, Samantha LaRue said: Make sure to send that one to Damien too, so he can take a look at it. Okay, it's the same issue, just saved as a psd instead of a tiff. do you think he'd want to see both? Link to comment Share on other sites More sharing options...
Samantha LaRue Posted January 31, 2016 Share Posted January 31, 2016 Yes, since this file is behaving a bit differently than the first one. Link to comment Share on other sites More sharing options...
Amity Posted January 31, 2016 Author Share Posted January 31, 2016 Okay, will do. Link to comment Share on other sites More sharing options...
Damien Symonds Posted January 31, 2016 Share Posted January 31, 2016 Everything looks absolutely fine at my end. Viewing in both Photoshop and Bridge, the PSD looks the same as the jpeg. Just downloading the Tiff now ... Link to comment Share on other sites More sharing options...
Damien Symonds Posted January 31, 2016 Share Posted January 31, 2016 I see the problem on the TIFF file in Windows Viewer. This isn't actually a real problem. It's simply the result of a "dumb" program not being able to properly understand the layers created in a "smart" one. As long as you do all your browsing in Bridge, and of course never send TIFF files to clients, all is well. 1 Link to comment Share on other sites More sharing options...
Amity Posted February 1, 2016 Author Share Posted February 1, 2016 Thanks. I'll follow up with Adobe since it's a problem for my work flow. :-) Link to comment Share on other sites More sharing options...
Damien Symonds Posted February 1, 2016 Share Posted February 1, 2016 This is none of Adobe's business. It's a problem with your workflow, not for your workflow. If you want to take it up with someone, take it up with Microsoft. It's their program that can't see your files. I urge you to use Bridge for this purpose. Windows Viewer and other "dumb" programs can't handle the high-end stuff like this. Link to comment Share on other sites More sharing options...
Amity Posted February 1, 2016 Author Share Posted February 1, 2016 Actually, it is an Adobe problem because it's not viewing right in lightroom. Thanks. Link to comment Share on other sites More sharing options...
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