GeriDavison Posted December 20, 2018 Share Posted December 20, 2018 Hi I have been asked by a family member to get some photos of her canon 450D, I have a Macbook Pro and I use bridge but when I attempt to get her files off I get a message on my screen saying hat this is not supported. any help would be very much appreciated. Cheers Geri Davison Link to comment Share on other sites More sharing options...
Damien Symonds Posted December 20, 2018 Share Posted December 20, 2018 https://www.damiensymonds.net/2010/06/faq-help-my-raw-files-wont-open.html https://www.damiensymonds.net/dng-video Link to comment Share on other sites More sharing options...
GeriDavison Posted December 20, 2018 Author Share Posted December 20, 2018 No in this case the camera and photos are old and I have no camera software. I am running latest CC photoshop and Bridge Thanks all the same tho Link to comment Share on other sites More sharing options...
Damien Symonds Posted December 20, 2018 Share Posted December 20, 2018 Ok, may I see a screenshot of the error message? Link to comment Share on other sites More sharing options...
GeriDavison Posted December 20, 2018 Author Share Posted December 20, 2018 Ah ha.....just found the dang converter tutorial. Duh thanks Link to comment Share on other sites More sharing options...
Damien Symonds Posted December 20, 2018 Share Posted December 20, 2018 No, if you have CC, conversion shouldn't be necessary. What file format are the photos? Link to comment Share on other sites More sharing options...
GeriDavison Posted December 20, 2018 Author Share Posted December 20, 2018 They are JPEG’s unfortunately Link to comment Share on other sites More sharing options...
Damien Symonds Posted December 20, 2018 Share Posted December 20, 2018 Then conversion DEFINITELY won't help. I really need to see that screenshot. Link to comment Share on other sites More sharing options...
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