LMS Posted May 20, 2020 Posted May 20, 2020 Hi Damien, I'm calibrating a new monitor (Dell UP3216Q) as per your instructions for the i1DisplayPro on a PC. I've used your instructions many times on other monitors and never had a problem but I'm stuck. I have chosen the preset 5000k, clicked on Uniformity and followed through placing the device on all sections prompted on the screen till the finish. But instead of giving me the white point numbers and the luminance numbers for each section, it's only given me luminance values for each section of the screen. The only other thing that I did prior to starting was to upgrade the software when I was prompted. Any chance you know what has happened? thanks, Lisa
Damien Symonds Posted May 20, 2020 Posted May 20, 2020 Hi @LMS, am I to assume this is the first time you've calibrated this particular monitor? What make/model is it?
LMS Posted May 20, 2020 Author Posted May 20, 2020 Yes, first time with this monitor. It's a Dell UP3216Q. Following your instructions from the beginning.
Damien Symonds Posted May 20, 2020 Posted May 20, 2020 Thanks. And is it a new computer as well? Or have you simply attached this new monitor to your existing computer?
Damien Symonds Posted May 20, 2020 Posted May 20, 2020 Ta. What screen type did you choose for this new screen? https://www.damiensymonds.net/wp-content/uploads/2015/12/07i1dppc02.gif
LMS Posted May 20, 2020 Author Posted May 20, 2020 Sorry, Damien, had to tend to kids. I chose White LED.
LMS Posted May 20, 2020 Author Posted May 20, 2020 I'm not at the PC right now to do the other but will as soon as I can.
Damien Symonds Posted May 20, 2020 Posted May 20, 2020 8 minutes ago, LMS said: I chose White LED. That seems to be the correct choice. I can't find any info to contradict it.
LMS Posted May 20, 2020 Author Posted May 20, 2020 Just thinking that I may have had the device plugged into the USB while updating the software. Could that be an issue?
Damien Symonds Posted May 20, 2020 Posted May 20, 2020 It seems unlikely. Did it prompt you to restart the computer after installing the update? If not, you probably should do so.
LMS Posted May 20, 2020 Author Posted May 20, 2020 Yes, it restarted. But might try again. I have to go to school pickup so will come back later. Thanks, Damien 1
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