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Bridge Issue "Files were not obtained from device"

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I took a video and images on my Canon 5D mark III and have been trying to download onto my mac and this is the first time this issue has showed up. I have updated Bridge and restarted my laptop and the issue is still happening, I'm not sure what to do?

This is my first time shooting a video on my camera and before now I have never had this issue when downloading photos. 

Screen Shot 2020-09-08 at 8.09.55 pm.png

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38 minutes ago, Damien Symonds said:

How did it go, @awillow.cm?

Thank you for the help! I had tried using my mum's old card reader before but my laptop (which is the new macbook pro so only has the USB Type-C connects) never downloaded the images from that card reader so I Just turned to connecting my camera to my laptop but now I see why card readers are better ? That thread you sent me was really helpful and showed me a really good card reader that has the UBS Type-C connector, Thank you!! 

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