Sam165 Posted September 7, 2022 Share Posted September 7, 2022 Brian, this is a SOS. My computer is shutting down on its own and I just can't do much at all with it now. I ran Clean My Mac earlier today with no problems. The report says CATERR detected! No MCA data found. Anything I can do?? Link to comment Share on other sites More sharing options...
Brian Posted September 7, 2022 Share Posted September 7, 2022 What do you have hooked up to your Mac? Any HDs? External Displays? Stuff like that. The CATRR error is a critical error on the Intel Based Motherboards. The cause could be the motherboard itself, or something as simple as a Video Adapter that goes to a external display. Other times it’s a faulty EHD or bad RAM. Hell( the power supply could be dying on you. So what I would do next is unhook any external devices and see what happens. I will warn you, no diagnostic software seems to detect this problem. So the Genius Bar won’t help and they will blame it on the Motherboard or any 3rd party RAM. So you are going to have to play detective; this problem is just a Pain in the Ass to deal with. Link to comment Share on other sites More sharing options...
Sam165 Posted September 8, 2022 Author Share Posted September 8, 2022 So I have disconnected EHD's and things seemed ok. Now will attach ehd one at a time to computer to see if they are the culprit. Will advise after testing these. Link to comment Share on other sites More sharing options...
Sam165 Posted September 8, 2022 Author Share Posted September 8, 2022 Ok, Brian. It seems my 6-TB G-Drive Pro Thunderbolt 3 external hard drive is the culprit. I purchased this March 28/22. Do I have a chance getting this replaced by the company? Link to comment Share on other sites More sharing options...
Brian Posted September 8, 2022 Share Posted September 8, 2022 Yes. Give them a call. Be sure to have a copy of the Sales Receipt/ Proof-of-purchase handy. Do not send them the original. Also, that TB3 drive should have USB 3.0 ports. The problem might be with the Motherboard and the TB3 ports specifically. Try the USB side and see what happens. Link to comment Share on other sites More sharing options...
Sam165 Posted September 8, 2022 Author Share Posted September 8, 2022 Ok. I'll give the USB ports a try. Link to comment Share on other sites More sharing options...
Brian Posted September 8, 2022 Share Posted September 8, 2022 If the USB Ports work fine, then it's most likely the Thunderbolt Ports on your Motherboard, which is a replacement Motherboard. Which is expensive. Link to comment Share on other sites More sharing options...
Sam165 Posted September 8, 2022 Author Share Posted September 8, 2022 So far USB is fine. My other G -Drive works fine with Thunderbolt port. ?? Link to comment Share on other sites More sharing options...
Brian Posted September 9, 2022 Share Posted September 9, 2022 Try the other drive on the TB3 port for a few days. If it doesn’t crash, contact G-Drive. It should have a year warranty at the very least. Fortunately you can get to the drive via USB to transfer your images to the new drive. Also, you can hook up the drive to the TB3 port again to produce the error message. Then snap a photo with your phone. You want as much evidence as possible and tell them it seems to be an issue with the TB3 port on the drive? It works fine via USB and you other G-Drive works fine on the TB3. Basically you just want them to swap out the drive. Some of them might have a 5 year warranty. Here is info: https://www.westerndigital.com/support/store/warranty-policy/g-technology Sandisk owns Western Digital, and WD owns G-Drive. Link to comment Share on other sites More sharing options...
Sam165 Posted September 9, 2022 Author Share Posted September 9, 2022 Ok. Thanks. Great info. I'll do that. Link to comment Share on other sites More sharing options...
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