Lab print is no longer matching

[SandySilveira]

I've been using Pro DPI for 4 years and never had issues. The last two images I received from them are more reddish and darker. I calibrate every month and always matched my prints. I received images from another lab that matched my screen. I use Spyder3 Elite for calibration, Could it be outdated? Is anyone having issues with Pro DPI prints? I attached my print and screen shot.

[Damien Symonds]

Do you still have some of the older prints handy?  If they still match, then you know that your screen/calibration hasn't changed, and you can legitimately begin to suspect a lab mess-up in this recent batch.

[SandySilveira]

Hi Damien,
Yes I have old prints that are matching my screen. I have the brightness set to 80. I just got an email back from lab asking  about my setting on calibration, which all match to theirs accept their brightness is set to 120. Will that be why it's making a huge difference?

[Damien Symonds]

No, ignore that nonsense.  I don't know why labs persevere with the 120 myth.

If previous prints still match just fine, then you got a dodgy print run.  Demand a reprint.

[SandySilveira]

Thank you! I'm working on that.

 

[SandySilveira]

The lab just asked for me to reduce the red. I'm attaching the image i originally sent them and the edit which they asked me to reduce the red. Can you tell me if my image, the first one has too much red? Thanks!

[Samantha LaRue]

It doesn't matter if it has "too much red" it should look like what you see on your monitor since your previous prints still match. 

[Damien Symonds]

1 hour ago, Samantha LaRue said:

It doesn't matter if it has "too much red" it should look like what you see on your monitor since your previous prints still match. 

This.

[SandySilveira]

thank you, i'm going to wait and see when the new print arrives