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Lab print is no longer matching

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I've been using Pro DPI for 4 years and never had issues. The last two images I received from them are more reddish and darker. I calibrate every month and always matched my prints. I received images from another lab that matched my screen. I use Spyder3 Elite for calibration, Could it be outdated? Is anyone having issues with Pro DPI prints? I attached my print and screen shot.



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Hi Damien,
Yes I have old prints that are matching my screen. I have the brightness set to 80. I just got an email back from lab asking  about my setting on calibration, which all match to theirs accept their brightness is set to 120. Will that be why it's making a huge difference?

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