Josie Stahl Posted April 17 Posted April 17 Damien, I just got a new calibrator - Spyder 5 Pro and have software activation issues. I used your instructions (from here: https://www.damiensymonds.net/spyder5pro-calibration-tutorial-desktop-screens/) to install but then step 2 didn't complete as you write that it should. So I tried to open the software and continue the activiation process that way. It gives me the message in the photo. But no matter how often I click on "next," nothing happens. I did restart my computer and try again. Same problem. Now what?
Damien Symonds Posted April 17 Posted April 17 Maybe try plugging the calibrator into a different USB port?
Josie Stahl Posted April 17 Author Posted April 17 No difference. The Spyder icon pops up in the task bar, though.
Damien Symonds Posted April 17 Posted April 17 I'm so sorry, I'm stumped. I don't know why this would be happening.
Damien Symonds Posted April 17 Posted April 17 Yes, try installing and activating on another computer. 1
Josie Stahl Posted April 18 Author Posted April 18 Problem solved, Damien! Our firewall was blocking the activation. Thanks for your help! 1
Josie Stahl Posted April 18 Author Posted April 18 Another question. Man, I'm running into a wall with everythig in this process. Current wall is that when the calibration process runs, the screen flickers in and out of the software and momentarily displays the desktop. I imagine that can't be good for the calibration process. Any idea why it's doing that?
Damien Symonds Posted April 18 Posted April 18 Gee, I've never heard of that before. Does your computer only have one screen attached? You're not running a multi-screen setup?
Josie Stahl Posted April 18 Author Posted April 18 multi-screen. yes. Both flicker, but one is worse.
Damien Symonds Posted April 18 Posted April 18 Can you run your eye over this page and see if everything is kosher?
Josie Stahl Posted April 20 Author Posted April 20 Everything looks ok. HDMI connections and extended desktop. Though I do have a projector connected as well, and one screen is duplicated to that. I don't have the option to extend to the projector.
Damien Symonds Posted April 20 Posted April 20 Flickering generally indicates problem or incompatibility with the graphics card. What card are you running?
Josie Stahl Posted April 20 Author Posted April 20 (edited) NVIDIA GeForce GTX 1650 Driver is updated. Edited April 20 by Josie Stahl
Damien Symonds Posted April 20 Posted April 20 That's pretty feeble these days. Maybe disconnect all but one screen and see if it makes any difference?
Josie Stahl Posted April 20 Author Posted April 20 On 4/20/2025 at 2:11 AM, Damien Symonds said: That's pretty feeble these days. Expand oh goody. not.
Josie Stahl Posted April 20 Author Posted April 20 No, having only 1 screen connected does not make a difference at all.
Josie Stahl Posted April 20 Author Posted April 20 So, if the video card is the problem, how do we go about deciding what will work?
Damien Symonds Posted April 20 Posted April 20 I don't know, I'm so sorry. I've never encountered flickering before.
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