Weird stuff happening when sliders are used

[Karen LeJeune]

I'm hoping someone has some answers/help for me. I tried the 'weird stuff/black boxes are happening' suggestions (switching to 'basic', and unclicking 'use graphics processor', then restart, to no avail.  

I have a PC desktop running Windows 10 and Photoshop CC2017. It is under 2 years old, and has 16 GB of RAM. Its hard drive has 344 GB free out of 500 GB. The last time I shut down was just before posting this thread. I run a cleanup program about once a week. I have attached two pictures of what it looks like when I use the sliders in ACR.  I can't capture a screen shot, as when I try to this stuff just disappears when I click outside of ACR.  Sometimes the entire histogram is covered up by this crap when I'm trying to use the sliders. Could this be my graphics card, or not enough ram?

Thanks in advance!

Karen

[Damien Symonds]

Hi Karen, is it only ACR where you're seeing weirdness?

When you open the photos into Photoshop, is everything ok?

[Karen LeJeune]

Yes, it seems like only in ACR.  Sorry for the delay in answering.  Had to go back in and just double check.

[Damien Symonds]

Ok, can you do me a favour?

When you select a raw file in Bridge, there are two ways to open it into ACR - one is Ctrl O (for "Open") and the other is Ctrl R (for "Raw").

Could you try both ways, and see if the problem exists both ways?

[Karen LeJeune]

Yes, ok.  Tried both methods, and definitely seems less pronounced when I use Ctrl R.  1 tiny blip on the exposure slider.

Generally I open them by double clicking in Bridge.

[Damien Symonds]

Yes, double-clicking is the same as Ctrl O.

[Damien Symonds]

I've moved this post into Brian's area, because he's likely to have more info about this than me.

[Karen LeJeune]

Thanks so much Damien.  I appreciate the help!

[Brian]

It's a video driver problem. I'd head to the computer manufacture's website and see if they have any updates for you. Also, make sure your Windows 10 is up to date. If you have trouble finding the drivers, what exact Make & Model Computer do you have?

Unfortunately, I see this problem often, mostly on Macs and now it seems Windows units are suffering from similar problems. Adobe is using the video card for a performance boost these days and it seems that the coding done by Adobe doesn't always work. That's why you get these weird artifacts / black boxes, the Adobe software just isn't 100% compatible with your Video Drivers, so they onl course of action you have is to see if there is a update. Otherwise, you are stuck with this problem.

Have you tried using a older version of PS CC? Not the PS CC 2015 point whatever, just "PS CC." Does the problem go away?

[Karen LeJeune]

Hi Brian,

I've attached info on my video card and software version in case that give you any further insight.  I believe I updated it not long ago, around when the latest update for Photoshop happened.  That's when this all got weird.  LOL  

Bummer if it can't be fixed!   

Anyway, how does one go about getting an older version of PS CC?  

Thank so much for your help.

 

[Karen LeJeune]

HA!  I fixed it! (I think)    I went to Nvidia's website, and got the current driver (strangely seems like an older version than what's on my computer). I un-installed all the 'extraneous' Nvidia software, re-booted, and then ran the new driver installer with a 'clean install' option.  

Everything appears back to normal now, can't force it to do the sillies anymore.  Yay!

Thanks for all the time and the help Damien and Brian, I will let you know if it reappears.  

Karen

 

[Damien Symonds]

Great news!!!!

[Brian]

Sometimes, "rolling back" to a older driver fixes your problem. In your case, the "current" driver seemed to have problems playing with Adobe's software and the older one works better. You did exactly what I would have done!!

NOW BACKUP THAT DRIVER YOU DOWNLOADED!! YOU NEVER KNOW WHEN YOU'LL NEED IT AGAIN.

[Karen LeJeune]

Already done!   LOL  I back up all the programs and drivers etc.  Thanks heaps Brian.  Just needed to think about the problem and what might fix it.