Calibration error

[AshleyKirkland]

Hi. I use a spyder 5 elite calibration device. I am getting an error message when trying to calibrate. When I calibrate to 5000k white point, I don't get this error. But when trying to use 6500k, it gives me an error. It says there was an error with the curve display. I used to order from Miller's lab, but now that I have switched to a different lab, I need to calibrate to 6500k White point. I have contacted Data color, but they have not been able to help me. Do you know how I can fix this? Thank you.

Ashley

[Damien Symonds]

Hi Ashley, Spyders can be flaky like this.

You'll probably have to do this: https://www.damiensymonds.net/2013/10/how-to-properly-re-install-spyder.html