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mel@justbeus

converting ps files to pdf.

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Hi Damien, I'm not sure if this is out of your realm of help advice. However the support team on Adobe are really being no help at all, so I thought I might ask you to see if you had any solution. Up until yesterday I was creating a PDF file for my pricing, there are 5 separate files so I was doing it through PDF presentation. Of course I made an error on one of the files- so made changes, and when I tried to save it again it came up with this error code. 

I've tried to create a PDF since using different files, thinking it may be an error with one of my files however the same error message appears. I've also tried updating PS. Any other advice would be greatly appreciated. I've attached a photo of the error message. 

Screen Shot 2017-03-22 at 8.32.08 pm.png

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21 minutes ago, mel@justbeus said:

there are 5 separate files so I was doing it through PDF presentation.

 

22 minutes ago, mel@justbeus said:

I've tried to create a PDF since using different files

Also with PDF presentation?  What about plain Save As?

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Thank you - yes I can still save it as a PDF so I will do it the other way. Photoshop have spent hours on my computer trying to figure out why pdf presentation wont work and they can't seem to find the problem. But at least there is another way - thank you :) And the other advice was also very helpful! 

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Hi Damien - I tried creating a multi file pdf with the instructions you gave - however when I export and save - only one document appears to show. I have tried highlighting all the files and then exporting - but the same thing happens!

 

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I added all the files in preview - using the instructions you gave. I exported it and saved it. When I open to view it - only one file (one page) appears. I tried highlighting all the files  and exporting/saving - however same thing happens. I have attached a photo of what the pdf looks like that Ive created looks like prior to export.. From what I've read its a common problem with adobe and macs however I couldn't find a solution. 

 

Screen Shot 2017-03-29 at 7.40.45 am.png

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Bummer.

Ok, so much for the workaround.  Let's go back to the original problem.  Have you tried (for testing purposes) using the "PDF Presentation" function with any completely different files?

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yep - the support agent from adobe said it was because the layer is locked. So even tried unlocking the files and resaving - still no good. I've also deleted the entire adobe app collection and reinstalled. Still the same. Its driving me crazy because with each new support agent from adobe i get, they ask the same questions and I go round and round in circles. As you can see from the file i attached before. The document I'm trying to create is for my pricing. Is there another way you would recommend sending this to clients  - instead of trying to convert it to a PDF?

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I always consider PDFs really awful for this.  They always end up MUCH bigger (in file size) that you anticipate or want, and that makes them unwieldy to email.  Worse, you can't control the zoom level that they open at on your client's screen, so the images NEVER look their best - they're usually blown up beyond 100% and therefore look blurry.

Much better, in my opinion, to create a private web page, then provide them with a link to it.

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Yes I have a website and can create a private page. I might do that - thank you. Its just so frustrating that I can't figure out what went wrong. But I've  wasted  stacks of time trying to sort it, so i'm moving on. Thanks for trying to help. 

 

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