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  On 10/2/2017 at 6:44 AM, Damien Symonds said:

This practice is based on the assumption that Graphic Designers, unlike regular members of the public, know how to handle photos for themselves.  They can accurately crop and resize them for their exact needs.  As it happens, this is largely a false assumption - most graphic designers are complete incompetent nincompoops; however there's a fundamental professional courtesy that requires us to pretend they are competent.

Members of the public are, of course, also incompetent nincompoops in matters of digital photo files, but they generally don't pretend to be anything else, and certainly don't try to run graphic design businesses in spite of their incompetence.  So no professional courtesy is required - we can wisely provide files that provide the most safety for their needs.

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HAHA! 

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Well, this makes one decision easy, at least.  All the starting over in the world won't make this a better photo if you don't have a raw file to start over with.

You'll need to honestly apologise to the client and tell them the photo isn't of sufficient quality for a banner :(

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  On 10/3/2017 at 12:37 AM, Damien Symonds said:

Well, this makes one decision easy, at least.  All the starting over in the world won't make this a better photo if you don't have a raw file to start over with.

You'll need to honestly apologise to the client and tell them the photo isn't of sufficient quality for a banner :(

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Ok. That super sucks. But I really thank you for trying, and for showing me the right way to do this. Thank you.

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