Sue Gray Posted November 27, 2017 Share Posted November 27, 2017 Something has happened to my photoshop. Can you please tell me what this means? (Picture attached) I'm afraid I will lose all my actions if I have to redownload it. Also, any ideas as to how this happened? Thank you. Link to comment Share on other sites More sharing options...
Damien Symonds Posted November 27, 2017 Share Posted November 27, 2017 Don't worry, even if you had to completely uninstall Photoshop, you won't lose your actions. They're on your hard drive - wherever you downloaded them. Why are you using such an old version of Photoshop? Link to comment Share on other sites More sharing options...
Sue Gray Posted November 27, 2017 Author Share Posted November 27, 2017 Thanks. I'm not really sure how to redownload it. Will I have to call adobe to have them help me? If not, where will I find it to redownload? As for the older version...I don't know why, other than probably my fear of doing anything wrong with a newer version. ? Link to comment Share on other sites More sharing options...
Damien Symonds Posted November 27, 2017 Share Posted November 27, 2017 How long has this error message been appearing? Link to comment Share on other sites More sharing options...
Sue Gray Posted November 28, 2017 Author Share Posted November 28, 2017 Since yesterday. Link to comment Share on other sites More sharing options...
Damien Symonds Posted November 28, 2017 Share Posted November 28, 2017 Can you still run Photoshop despite the message, or is it completely stopped? Link to comment Share on other sites More sharing options...
Sue Gray Posted November 28, 2017 Author Share Posted November 28, 2017 So I can double click on the image and it will take me directly into photoshop and I can edit. However, if I try to get to photoshop from acr, I get that error message. Link to comment Share on other sites More sharing options...
Damien Symonds Posted November 28, 2017 Share Posted November 28, 2017 So, you mean you can open jpeg files and PSD files, but not raw files? When you say "double-click" do you mean in Bridge, or on your hard drive, or both? Link to comment Share on other sites More sharing options...
Damien Symonds Posted November 28, 2017 Share Posted November 28, 2017 Regardless, I think you should go to Photoshop's Help menu and hit "Updates" to see what comes through. Link to comment Share on other sites More sharing options...
Sue Gray Posted November 28, 2017 Author Share Posted November 28, 2017 What I mean, is that I first open my image in bridge, do some adjustments, then try and open from there to ps. That is when I get the error message. I will try going to the Help menu. (I have never done any updates yet. ) Link to comment Share on other sites More sharing options...
Damien Symonds Posted November 28, 2017 Share Posted November 28, 2017 No, you don't make adjustments in Bridge. Only in ACR. Link to comment Share on other sites More sharing options...
Sue Gray Posted November 28, 2017 Author Share Posted November 28, 2017 Thanks. I'm not really sure how to redownload it. Will I have to call adobe to have them help me? If not, where will I find it to redownload? As for the older version...I don't know why, other than probably my fear of doing anything wrong with a newer version. ? That's what I mean. I get there from bridge. Link to comment Share on other sites More sharing options...
Sue Gray Posted November 28, 2017 Author Share Posted November 28, 2017 Link to comment Share on other sites More sharing options...
Damien Symonds Posted November 28, 2017 Share Posted November 28, 2017 Great! Link to comment Share on other sites More sharing options...
Sue Gray Posted November 28, 2017 Author Share Posted November 28, 2017 So, I have never seen the camera raw update. When I first got ps cc, I don't remember seeing it. Should I install bridge? Maybe that's the problem? It's not showing installed. Link to comment Share on other sites More sharing options...
Damien Symonds Posted November 28, 2017 Share Posted November 28, 2017 Yes. Link to comment Share on other sites More sharing options...
Sue Gray Posted November 28, 2017 Author Share Posted November 28, 2017 This is another prompt that has been confusing me. Do I hit compact and exit? I always hit, remind me later. Link to comment Share on other sites More sharing options...
Damien Symonds Posted November 28, 2017 Share Posted November 28, 2017 Yes, compacting is good. Link to comment Share on other sites More sharing options...
Sue Gray Posted November 28, 2017 Author Share Posted November 28, 2017 Sorry for so many questions. I am tech challenged. ? Can you tell me why ps is showing "open?" I've already opened it. Also, is there anything I should do with this prompt? Will my presets transfer over? Or I'm thinking they are in camera raw? Probably not the smartest question. I thought I hit send on that question.? Link to comment Share on other sites More sharing options...
Damien Symonds Posted November 28, 2017 Share Posted November 28, 2017 Yes, import the preferences. Link to comment Share on other sites More sharing options...
Sue Gray Posted November 28, 2017 Author Share Posted November 28, 2017 Thank you so much! I appreciate your help so much!! Link to comment Share on other sites More sharing options...
Damien Symonds Posted November 28, 2017 Share Posted November 28, 2017 Gee, don't thank me yet. Not until we know if you can open your raw files again. Link to comment Share on other sites More sharing options...
Sue Gray Posted November 28, 2017 Author Share Posted November 28, 2017 I was able to open them! Yay! Now lastly, is this supposed to be 16 bit? 1 Link to comment Share on other sites More sharing options...
Sue Gray Posted November 28, 2017 Author Share Posted November 28, 2017 Am I supposed to do anything with the others? Link to comment Share on other sites More sharing options...
Damien Symonds Posted November 28, 2017 Share Posted November 28, 2017 8-bit is fine for almost all photos. Everything I see there is perfect. Link to comment Share on other sites More sharing options...
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