Photoshop

[Sue Gray]

Something has happened to my photoshop. Can you please tell me what this means? (Picture attached) I'm afraid I will lose all my actions if I have to redownload it. Also, any ideas as to how this happened? Thank you.

[Damien Symonds]

Don't worry, even if you had to completely uninstall Photoshop, you won't lose your actions.  They're on your hard drive - wherever you downloaded them.

Why are you using such an old version of Photoshop?

[Sue Gray]

Thanks. I'm not really sure how to redownload it. Will I have to call adobe to have them help me? If not, where will I find it to redownload? As for the older version...I don't know why, other than probably my fear of doing anything  wrong with a newer version. ?

[Damien Symonds]

How long has this error message been appearing?

[Sue Gray]

Since yesterday.

[Damien Symonds]

Can you still run Photoshop despite the message, or is it completely stopped?

[Sue Gray]

So I can double click on the image and it will take me directly into photoshop and I can edit. However, if I try to get to photoshop from acr, I get that error message.

[Damien Symonds]

So, you mean you can open jpeg files and PSD files, but not raw files?

When you say "double-click" do you mean in Bridge, or on your hard drive, or both?

[Damien Symonds]

Regardless, I think you should go to Photoshop's Help menu and hit "Updates" to see what comes through.

[Sue Gray]

What I mean, is that I first open my image in bridge, do some adjustments, then try and open from there to ps. That is when I get the error message. I will try going to the Help menu. (I have never done any updates yet. )

[Damien Symonds]

No, you don't make adjustments in Bridge.  Only in ACR.

[Sue Gray]

Thanks. I'm not really sure how to redownload it. Will I have to call adobe to have them help me? If not, where will I find it to redownload? As for the older version...I don't know why, other than probably my fear of doing anything  wrong with a newer version. ?

That's what I mean. I get there from bridge.

[Sue Gray]

[Damien Symonds]

Great!

[Sue Gray]

So, I have never seen the camera raw update. When I first got ps cc, I don't remember seeing it. Should I install bridge? Maybe that's the problem? It's not showing installed. 

[Damien Symonds]

Yes.

[Sue Gray]

This is another prompt that has been confusing me. Do I hit compact and exit? I always hit, remind me later.

[Damien Symonds]

Yes, compacting is good.

[Sue Gray]

Sorry for so many questions. I am tech challenged. ? Can you tell me why ps is showing "open?" I've already opened it. Also, is there anything I should do with this prompt? Will my presets transfer over? Or I'm thinking they are in camera raw? Probably not the smartest question. 

I thought I hit send on that question.?

[Damien Symonds]

Yes, import the preferences.

[Sue Gray]

Thank you so much! I appreciate your help so much!!

[Damien Symonds]

Gee, don't thank me yet.  Not until we know if you can open your raw files again.

[Sue Gray]

I was able to open them! Yay! Now lastly, is this supposed to be 16 bit? 

[Sue Gray]

Am I supposed to do anything with the others?

[Damien Symonds]

8-bit is fine for almost all photos.  Everything I see there is perfect.