Sarah Neese Posted February 20, 2018 Share Posted February 20, 2018 Hi Damien, I use a Spyder Elite to calibrate monthly, compare against my test shots and all is perfect (even on my new computer I purchased at the beginning of the new year). I submitted a print order last week and my client said that the prints are dark and orange. Obviously, its not how the photos were edited. I contacted the lab and they went through making sure settings were right. The only difference was in the color settings it didn't save the settings to North American 2 but it was custom. Would this be the reason for the orange prints? I went to go into ROES (lab print ordering software) and noticed that the photos have an orange tint but when opened in PS they don't). Link to comment Share on other sites More sharing options...
Damien Symonds Posted February 20, 2018 Share Posted February 20, 2018 Are you still on those Custom settings? Or have you changed back to NAGP2? If you're still on Custom, may I see a screenshot of them? Link to comment Share on other sites More sharing options...
Sarah Neese Posted February 20, 2018 Author Share Posted February 20, 2018 I took a pic when I was on them. Here it is. Link to comment Share on other sites More sharing options...
Damien Symonds Posted February 20, 2018 Share Posted February 20, 2018 That's fine. That is NAGP2, nothing has changed. Anyway, it was always very unlikely that those settings would have caused this problem. Have you checked that your files were sRGB? https://www.damiensymonds.net/art_tscs000.html Link to comment Share on other sites More sharing options...
Sarah Neese Posted February 20, 2018 Author Share Posted February 20, 2018 Yep, I double checked bridge and the document profile. Both are sRGB. I also want to add I was checking other sessions edited around the same time. They load into ROES without any orange tint and match the edit in PS. I hadn't recalibrated in between or changed any settings between those sessions. Link to comment Share on other sites More sharing options...
Damien Symonds Posted February 20, 2018 Share Posted February 20, 2018 1 minute ago, Sarah Neese said: I also want to add I was checking other sessions edited around the same time. They load into ROES without any orange tint and match the edit in PS. VERY interesting. Are you able to re-create that to show me screenshots? Link to comment Share on other sites More sharing options...
Sarah Neese Posted February 20, 2018 Author Share Posted February 20, 2018 Never mind...I'm obviously delirious from this flu. They all have more of an orangey-red tone to them in ROES but my screen and test prints are matching... Link to comment Share on other sites More sharing options...
Damien Symonds Posted February 20, 2018 Share Posted February 20, 2018 Yes. ROES is not colour-managed, so it never matches Photoshop. Have you seen the client's prints with your own eyes? Link to comment Share on other sites More sharing options...
Sarah Neese Posted February 20, 2018 Author Share Posted February 20, 2018 (edited) She sent me a picture of them but I have not seen them in person. She orders all the time and this is the first time we've ever had a problem. Edited February 20, 2018 by Sarah Neese Link to comment Share on other sites More sharing options...
Damien Symonds Posted February 20, 2018 Share Posted February 20, 2018 Bummer. That'll make this difficult. I don't know what to tell you, sorry. Until you can compare those prints with your screen, I don't see how you can get reprints at this stage. Link to comment Share on other sites More sharing options...
Sarah Neese Posted February 20, 2018 Author Share Posted February 20, 2018 The lab is going to reprint them in case it is a printer error and send them out so we will see what happens. I appreciate your help! Link to comment Share on other sites More sharing options...
Damien Symonds Posted February 20, 2018 Share Posted February 20, 2018 Gosh, that's very good of them. Link to comment Share on other sites More sharing options...
Sarah Neese Posted February 20, 2018 Author Share Posted February 20, 2018 They have excellent customer service! Since all of my settings were what they needed to be at they offered to reprint for us. 1 Link to comment Share on other sites More sharing options...
Sarah Neese Posted February 23, 2018 Author Share Posted February 23, 2018 Printer error! I ordered some and they came back fine as well as my clients! Link to comment Share on other sites More sharing options...
Damien Symonds Posted February 23, 2018 Share Posted February 23, 2018 Phew! Yay! Link to comment Share on other sites More sharing options...
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