susied Posted April 14, 2018 Share Posted April 14, 2018 Apologies if this has been answered elsewhere. I have read 'Help my raw files won't open' and that makes sense. What doesn't make sense is that until I moved to a new computer a week ago, I could open all the raw files, but now I can't. So there is something lost in translation between the two computers - do you have any idea what that missing thing might be so that I can get going again? I noted your comment about using the DNG converter as a last resort - is there a downside to that? Does it make any difference to the image? Should I be concerned about that if I can't get it sorted any other way? Link to comment Share on other sites More sharing options...
Damien Symonds Posted April 15, 2018 Share Posted April 15, 2018 Remind me your situation? What was your old operating system, and what is your new one? Link to comment Share on other sites More sharing options...
susied Posted April 15, 2018 Author Share Posted April 15, 2018 Windows 10 was old OS, with CS6; is now latest version Windows 10 Pro. Link to comment Share on other sites More sharing options...
Damien Symonds Posted April 15, 2018 Share Posted April 15, 2018 Still CS6? Link to comment Share on other sites More sharing options...
susied Posted April 15, 2018 Author Share Posted April 15, 2018 Yes Link to comment Share on other sites More sharing options...
Damien Symonds Posted April 15, 2018 Share Posted April 15, 2018 And since re-installing CS6, have you been to its Help menu to make sure all the updates are also installed? Link to comment Share on other sites More sharing options...
susied Posted April 15, 2018 Author Share Posted April 15, 2018 Yes - that's the next thing. Get a message saying Adobe servers are down. Is this a frequent occurrence, and likely to rectify itself, thereby fixing my problem when it allows an update? Link to comment Share on other sites More sharing options...
Damien Symonds Posted April 15, 2018 Share Posted April 15, 2018 I just checked - I'm able to download an update for my CS5 Bridge ok. Link to comment Share on other sites More sharing options...
Damien Symonds Posted April 15, 2018 Share Posted April 15, 2018 But yes, if there are updates and you haven't (or haven't been able to) installed them yet, that will account for the issue. Link to comment Share on other sites More sharing options...
Damien Symonds Posted April 15, 2018 Share Posted April 15, 2018 I spoke too soon. The update download progress bar got all the way to 100%, but then it told me it wasn't able to download, and that I should try again later. Link to comment Share on other sites More sharing options...
susied Posted April 15, 2018 Author Share Posted April 15, 2018 Thank you - that confirms it's an Adobe issue. I have been panicking. Much appreciated. Link to comment Share on other sites More sharing options...
Damien Symonds Posted April 15, 2018 Share Posted April 15, 2018 I just tried mine again - still no luck. Link to comment Share on other sites More sharing options...
susied Posted April 15, 2018 Author Share Posted April 15, 2018 Thanks - I've given up for the moment. I will try again tomorrow night. 1 Link to comment Share on other sites More sharing options...
susied Posted April 17, 2018 Author Share Posted April 17, 2018 I finally got it - after much anguish and hair pulling. So then I had a glass of wine. In case someone else has problems I had to update Adobe Application Manager before I could do anything. So, flushed with victory, I decided to also fix my husband's. He uses CS4 and after updating AAM, I discovered Bridge Home has been put to the sword so had to download the new Bridge. And that works too. Now I have exhausted so much mental energy I've had enough for one evening! 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now