Adobe issues, new computer

[susied]

Apologies if this has been answered elsewhere. I have read 'Help my raw files won't open' and that makes sense. What doesn't make sense is that until I moved to a new computer a week ago, I could open all the raw files, but now I can't.

So there is something lost in translation between the two computers - do you have any idea what that missing thing might be so that I can get going again?

I noted your comment about using the DNG converter as a last resort - is there a downside to that? Does it make any difference to the image? Should I be concerned about that if I can't get it sorted any other way?

[Damien Symonds]

Remind me your situation?  What was your old operating system, and what is your new one?

[susied]

Windows 10 was old OS, with CS6; is now latest version Windows 10 Pro.

 

[Damien Symonds]

Still CS6?

[susied]

Yes

 

[Damien Symonds]

And since re-installing CS6, have you been to its Help menu to make sure all the updates are also installed?

[susied]

Yes - that's the next thing. Get a message saying Adobe servers are down. Is this a frequent occurrence, and likely to rectify itself, thereby fixing my problem when it allows an update?

[Damien Symonds]

I just checked - I'm able to download an update for my CS5 Bridge ok.

[Damien Symonds]

But yes, if there are updates and you haven't (or haven't been able to) installed them yet, that will account for the issue.

[Damien Symonds]

I spoke too soon.  The update download progress bar got all the way to 100%, but then it told me it wasn't able to download, and that I should try again later.

[susied]

Thank you - that confirms it's an Adobe issue. I have been panicking. Much appreciated.

 

[Damien Symonds]

I just tried mine again - still no luck.

[susied]

Thanks - I've given up for the moment. I will try again tomorrow night.

[susied]

I finally got it - after much anguish and hair pulling. So then I had a glass of wine.

In case someone else has problems I had to update Adobe Application Manager before I could do anything.

So, flushed with victory, I decided to also fix my husband's. He uses CS4 and after updating AAM, I discovered Bridge Home has been put to the sword so had to download the new Bridge. And that works too.  Now I have exhausted so much mental energy I've had enough for one evening!