Calibration not working

[Truth Designs]

Hi! 

My employee (Cara) and I both have the same laptop computer (Dell xps15 with 4K Ultra screen). I have no problems with the colour on my screen, but Cara's are way out. 

Calibration just isn't working (nothing is changing when we calibrate). 

Her colours are a lot darker than mine and oversaturated (a fuscia pink on her screen is neon pink on mine). 

Any ideas on how to fix this as it is a huge problem for us when creating designs/logos. Cara created something yesterday that was amazing on her screen and garish on mine, which means I now have to spend hours fixing all of the colours before we submit it for print. 

Thanks in advance. 

[Damien Symonds]

Hi Amanda!  Hope you've been getting some rain up there.

Remind me which Spyder you have?

[Truth Designs]

Weather is gorgeous and rainy today! Hot as hades yesterday. Lol

I have a Spyder 3 Express. ? 

[Damien Symonds]

Hmmm ... it's actually quite lucky that the S3E even works on one of the computers.  It's very old tech, and your computers are very new tech.

Have you tried copying the profile from your computer to Cara's?  It's not an actual solution, but if it helped at least to a degree, it would give us some clues as to how to proceed.

[Truth Designs]

I knew you'd say I needed a new calibrator. Lol 

How do I copy my profile to Cara's? (Sorry for dumb questions) 

[Truth Designs]

Also, what calibrator would you recommend I invest in? 

[Damien Symonds]

2 minutes ago, Truth Designs said:

How do I copy my profile to Cara's? (Sorry for dumb questions) 

Not a dumb question at all.

Your profile should be in this folder: C:\Windows\System32\spool\drivers\color

Can you check?

[Truth Designs]

Yep. There are about 50 ICC profiles in there... 

[Damien Symonds]

Right.  But probably only one called "Spyder"?

[Truth Designs]

Ooh. Yep!!! Got it.

[Damien Symonds]

Great.  So copy that, and paste it into the same folder in Cara's computer.  Then restart Cara's computer.

When you've restarted, you should go to the "Color Management" control panel in Windows.  That control panel should open on the "Devices" tab by default, and the "Display" should be the chosen device.  Then you can look down and check that the Spyder profile says "(default)" beside it.

If so, you can start to play with files and see how they look.

[Truth Designs]

Fantastic! Thanks so much!!!!! 

Should I buy a Spyder 5 also? 

[Damien Symonds]

Well, let's not get ahead of ourselves.  First, let me know what happens with this profile-transfer experiment.

[Truth Designs]

Okey doke. ?

[Truth Designs]

Done that, but it won't retain the profile as the default and it hasn't changed anything when applied unfortunately. 

[Damien Symonds]

In that case, you'll need to do this: https://www.damiensymonds.net/art_vista.html

[Truth Designs]

When Cara right-clicks on the screen and select DellPremierColour, it is set to Vibrant (full)

But the colour profile is still set to Spyder as default. 

 

[Damien Symonds]

1 minute ago, Truth Designs said:

When Cara right-clicks on the screen and select DellPremierColour, it is set to Vibrant (full)

Can you show me a screenshot of that?

[Truth Designs]

[Damien Symonds]

If you choose "Display Settings" (just below the Dell PremierColor setting) what does it tell you the profile is?

[Truth Designs]

Spyder 3 Express 

[Damien Symonds]

And is your computer set to "Vibrant (Full)" as well?

[Truth Designs]

Seems to be, yes. 

Oh whoops. You mean MY computer. I'll just check...

[Damien Symonds]

Just to confirm - when you copied your profile over to Cara's computer, you replaced her Spyder profile with yours, yes?  There aren't two Spyder profiles on her computer now, are there?

[Truth Designs]

Only one profile on Cara's computer. 

It looks like MY computer isn't using Spyder profile either. That above screenshot is from my computer