ACR screwed up

[Kathy1]

When I try to open a file from Bridge this is what shows up in ACR.  What the heck is going on?

[Damien Symonds]

This is common, sadly.

First, try this.

Also, do this for us.

[Kathy1]

I have a PC laptop running Windows 10 and Photoshop cc. It is under 6 months old, and has 16GB of RAM. Its hard drive has 273GB free out of 371GB. The last time I shut down was earlier today. I run a cleanup program about once a month.  I followed solution B and that worked.  Solution A was set to Basic already.  Thank you.

[Damien Symonds]

Yay!!!