Trouble

[Teresa]

Hi Damien. I'm having trouble with how I see my photos. This is a new problem since I factory restored my laptop after reloading everything back up. It doesn't happen all the time its random. The photos look washed out and like they have no detail.....just awful! not even normal. I'm not sure if the problem is in my Laptop or Photoshop. I was hoping this is something you could help me out with.

 

[Damien Symonds]

Hi Teresa, which Spyder do you have?

[Teresa]

it is a spyder 4 pro

 

[Damien Symonds]

After you restored your laptop, and re-installed the Spyder software, did you make sure you had the most current version from their website?

When you see this problem occur, do other programs look bad too?

[Teresa]

2 minutes ago, Damien Symonds said:

 

2 minutes ago, Damien Symonds said:

 

 

 

[Teresa]

so sorry having trouble figuring out how to type on here.....yes I made sure I done an update.

yes the pictures looked bad no matter where I viewed them but worse in photoshop

[Damien Symonds]

And what fixes it?  Do you have to restart to get it to go back to normal?

[Teresa]

I have powered down several times to reset it but it remains the same. so I just wait for it to clear up on its own. I have actually seen it go away right before my eyes and then go back out seconds later.

[Damien Symonds]

Wow.  How weird!!!

Can you try this for me?  Install it and set it up, then the next time this happens, see if it can knock things back into shape for you.

[Teresa]

okay I will let you know soon as I check it out

Thank you