KylaR Posted October 24, 2023 Share Posted October 24, 2023 Hi Damien, I am having trouble getting into Creative Cloud. I get this error. I have looked in my Firewall settings and Creative Cloud is ticked to 'allow'. What am I missing? Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 24, 2023 Share Posted October 24, 2023 Just now, KylaR said: Hi Damien, I am having trouble getting into Creative Cloud. I get this error. I have looked in my Firewall settings and Creative Cloud is ticked to 'allow'. What am I missing? Hi Kyla, Have you been able to access CC in the past? Or is this the first time you've ever tried? Link to comment Share on other sites More sharing options...
KylaR Posted October 25, 2023 Author Share Posted October 25, 2023 2 hours ago, Damien Symonds said: Hi Kyla, Have you been able to access CC in the past? Or is this the first time you've ever tried? This is the first time I have tried. Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 25, 2023 Share Posted October 25, 2023 Just now, KylaR said: This is the first time I have tried. Okay, can you do this for me? https://www.damiensymonds.net/thread1.html Link to comment Share on other sites More sharing options...
KylaR Posted October 25, 2023 Author Share Posted October 25, 2023 10 minutes ago, Damien Symonds said: Okay, can you do this for me? https://www.damiensymonds.net/thread1.html I have a PC desktop running Windows 7 and Photoshop CC. It is over 8 years old, and has 12.0GB of RAM. Its hard drive has 49.3GB free out of 931GB, and it runs a NVIDIA Quadro NVS 295 (also AMD Radeon HD 5570) graphics card. The last time I shut down was last night. I have never run a cleanup program. Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 25, 2023 Share Posted October 25, 2023 Okay, go ahead and run Glary IMMEDIATELY: Then concentrate on getting that free space figure over 250GB. Link to comment Share on other sites More sharing options...
KylaR Posted October 25, 2023 Author Share Posted October 25, 2023 37 minutes ago, Damien Symonds said: Okay, go ahead and run Glary IMMEDIATELY: Then concentrate on getting that free space figure over 250GB. I have installed and run Glary and also Scanner. I am starting to backup some of my files onto my external HD (which I used to do often but stopped) but this will take some time by the looks. I will come back to you when I get over 250GB free! 1 Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 25, 2023 Share Posted October 25, 2023 @KylaR remember you must always have your files in at least two places at once. It's not enough to have files on an external drive. They need to be on two externals, or one external and a cloud service, or one external and DVDs. Link to comment Share on other sites More sharing options...
KylaR Posted October 25, 2023 Author Share Posted October 25, 2023 Just now, Damien Symonds said: @KylaR remember you must always have your files in at least two places at once. It's not enough to have files on an external drive. They need to be on two externals, or one external and a cloud service, or one external and DVDs. Thanks Damien, that's a good reminder. I have two externals, so will back the files up on there. 1 Link to comment Share on other sites More sharing options...
KylaR Posted October 25, 2023 Author Share Posted October 25, 2023 @Damien Symonds I am now at 563GB free of 931GB Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 25, 2023 Share Posted October 25, 2023 54 minutes ago, KylaR said: @Damien Symonds I am now at 563GB free of 931GB Wow, that's fantastic! Any improvement on the CC thing? Link to comment Share on other sites More sharing options...
KylaR Posted October 25, 2023 Author Share Posted October 25, 2023 11 minutes ago, Damien Symonds said: Wow, that's fantastic! Any improvement on the CC thing? Unfortunately not, I am still getting the same message. Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 25, 2023 Share Posted October 25, 2023 Bummer. You had no trouble creating an Adobe account, though? Can you still log in to Adobe's website okay? Link to comment Share on other sites More sharing options...
KylaR Posted October 26, 2023 Author Share Posted October 26, 2023 Adobe/photoshop was put onto my computer by a photography friend of mine years ago when I got this computer. I never signed up for anything. Is this the issue? Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 26, 2023 Share Posted October 26, 2023 Oh. Yes, I'd say so. Link to comment Share on other sites More sharing options...
KylaR Posted October 26, 2023 Author Share Posted October 26, 2023 Ok so I have just gone onto the Adobe website and selected 'Download Bridge', which asked for a sign-in. It said I had one with my email address, so I reset the password and successfully logged in. But then Creative Cloud is still giving me the error message Link to comment Share on other sites More sharing options...
Damien Symonds Posted October 26, 2023 Share Posted October 26, 2023 Okay, go ahead and contact Adobe for help about this. Link to comment Share on other sites More sharing options...
KylaR Posted October 26, 2023 Author Share Posted October 26, 2023 Okay, thanks for your help Damien Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now