Bridge Not Responding

[Josie Stahl]

Hi Damien, 

In the last few months, Bridge has started "not responding" with almost every single click. I have Bridge V5 at the moment, but I saw on their website that V15 is now available, which it will not let me install because apparently my system doesn't meet the requirements needed. However, I could not find earlier versions on the Adobe website to download. Other than that bit of troubleshooting, I really have no idea what else to do.

I have a PC desktop running Microsoft Windows 11 Pro and Photoshop CS6. It is under 2 years old, and has 16.0GB of RAM. Its hard drive has 355GB free out of 464GB, and it runs a NVIDIA GeForce GTX 1650 graphics card. The last time I shut down was more than a week ago, because I'm an idiot. I rarely run a cleanup program.

[Damien Symonds]

Yes you are.

Restart immediately, then run Glary.

[Josie Stahl]

Ok. I've run Glary. Shut down my computer again. Bridge is still not responding.

This is what Glary did, if you want to see.

[Damien Symonds]

1 hour ago, Josie Stahl said:

will not let me install because apparently my system doesn't meet the requirements needed.

Does it give you any more info about this?

[Josie Stahl]

It doesn't say specifically what is missing from my computer, but here are the requirements.

https://helpx.adobe.com/bridge/system-requirements/2024.html

 

[Josie Stahl]

As far as I can understand, it seems like my CPU could be the issue. But that stuff is mostly hogwash to me.

 

[Damien Symonds]

Is the problem limited to Bridge?  Photoshop and Camera Raw are running okay?

[Josie Stahl]

 Processor    Intel(R) Core(TM) i5-10600 CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s)

Also can't find information that would tell me what my GPU is.

Photoshop and Camera Raw have been running flawlessly.

 

[Damien Symonds]

2 minutes ago, Josie Stahl said:

As far as I can understand, it seems like my CPU could be the issue. But that stuff is mostly hogwash to me.

 

I dunno, it might be your geforce 1650.

[Damien Symonds]

In Creative Cloud, you can choose to install an older version of Bridge, down to 12.  Maybe try that?

[Josie Stahl]

I keep trying to access that menu, but it doesn't load.

[Josie Stahl]

Actually, the only option I get is "view product details" and when I click on that, it takes me to a page that never loads.

[Damien Symonds]

Bummer

[Damien Symonds]

Have you tried numbers 2 and 3 on this page?  https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html

[Josie Stahl]

Well, that was interesting. I tried a different browser yesterday and was able to get the newest Bridge installed by installing the Creative Cloud free trial. Upon opening Bridge, it stuck on "not responding" for a while, but then opened anyway. I'll be trying it out later today and will look at your link later, too.

[Josie Stahl]

Troubleshooting Thingy Number 2 seems to have done the trick for my old version of Bridge.

And Bridge 2025 seems to be working, too. But will it quit working when the CC trial expires?

[Josie Stahl]

On another note, my husband set up my computer to have my photos on drive E instead of C. Should that cause any issues?

[Damien Symonds]

No issues at all, as long as E drive is internal.