ACR Crashing & GPU Error

[SRubyor]

I am having some ACR trouble. It keeps either crashing or giving me some GPU error when I am doing my RAW processing. I just bought a new video card. I turn off my computer every single night and ran a clean up this morning (CCleaner). I am also using the presets you gave me in the RAW class and these seem to aggravate it too. I can't find the files to reinstall if I need to do that. I completed the form and here is what it said...

I have a PC desktop running Windows 11 and Photoshop 26.6.0. It is over 2 years old, and has 16.0GB of RAM. Its hard drive has 175GB free out of 464GB, and it runs a NVidia GeForce RTX 2080 Ti graphics card. The last time I shut down was last night. I run a cleanup program about once a week. I also have dual hard drives. The second hard drive has 1.39 Tb free of 3.63 TB. 

My computer is an AMD Ryzen 5 5600G 3.9GHz. My video card has 11 GB VRam.

I went gone down to a super old version of ACR (v16.1) before I got the new video card and when I upgraded it started happening again. I am using Bridge v 14.0.2.191. I AM in sRGB. Any help you could provide would be great. 

[SRubyor]

I also just saw (on another post) that there are new presets from the RAW class. Is there a way I can access or purchase the new ones? Please...

[Damien Symonds]

I've moved this thread into Brian's area because he's much more intelligent than me.

I suspect your 2080 might not be strong enough, but I don't know.

[Damien Symonds]

5 hours ago, SRubyor said:

I also just saw (on another post) that there are new presets from the RAW class. Is there a way I can access or purchase the new ones? Please...

I'll send you an email about this.

[SRubyor]

Thanks Damien. 

[Damien Symonds]

21 hours ago, SRubyor said:

Just to check - does it crash when you only open one photo?

[SRubyor]

It is sometimes one or several.  

[Damien Symonds]

Huh.

And out of curiosity, how do you open your raw files from Bridge?  Ctrl O or Ctrl R?

[SRubyor]

I right click on them and "open in ACR"

[Damien Symonds]

Which is the equivalent of Ctrl R.

I'd be interested to see if it makes any difference when you use Ctrl O instead.

[SRubyor]

I'll give it a try shortly. 

[SRubyor]

The error code comes up usually when I am in the middle of editing not right at opening if that helps. 

[Damien Symonds]

32 minutes ago, Damien Symonds said:

Ctrl O or Ctrl R?

Ctrl O uses ACR through Photoshop.

Ctrl R uses ACR through Bridge.

I'm interested to know if that makes a difference to your problem.

[SRubyor]

I'll try Ctrl O and let you know. 

[SRubyor]

I loaded into Bridge 10 images using Ctrl R. Started on image image with RAW processing. I used the starting point preset and it caused ACR to be "not responding". I am going to delete and reload the presets and see what happens.

[SRubyor]

Even going back into ACR with just one image Ctrl O and deleting the presets caused it to crash. 

[Brian]

On 9/23/2025 at 6:23 PM, SRubyor said:

NVidia GeForce RTX 2080 Ti graphics card.

That is going to have an issue with the current version of Adobe Photoshop. That card is just too old. Even cards like a RTX-3070, which I loved, now have issues with PS & LR. The 3070 cards are 5+ years old now!!

Video cards today are "Computers within Computers" and Adobe just doesn't use them to create a image on the screen. That was like 15 years ago, when CS6 was new. Today, Adobe uses the GPU for things like ACR and the other fancy tools to work, and if it doesn't like the drivers, you are going to have issues. 

In fact, NVIDIA has put out the "NVIDIA Studio Drivers" which are meant to work with Adobe's products, as the default drivers are meant for General Computing & Video Games; the default NVIDIA Drivers have issues.  

Now it looks like you have upgraded the Video Card? The same issue could be happening...that Photoshop doesn't like the driver that you installed. So you really have two options: 

1. Upgrade your Video Driver or look for ones that are meant for Photoshop
2. Downgrade your Photoshop to an older version that plays well with your video card and stay on that version for a long as possible. 

So did you purchase a new Video Card?