Issue with Camera Raw

[Lea Sugg]

Hi,

I'm hoping you can help me. I recently purchased a laptop Dell XPS with Intel R Core TM Ultra X7 358H (1.90 GHZ) processor, Installed RAM 64.0 GB with 63.5 usable. Graphic card is Intel (R) Arc (TM) B390 GPU (128 MB).  My problem is Camera Raw is grayed out no matter what I've tried. I initially was getting an GPU acceleration error in camera raw. When I look in Bridge/camera raw preferences it has Use Graphics Processor Off and below that is Graphics acceleration is disabled due to an error. If I look in Photoshop under preferences/camera raw it has listed Use Graphics processor on auto, and Intel (R) Arc (TM) B390 GPU that my system automatically supports full acceleration. I have unistalled and reinstalled Bridge version 16 with Camera Raw 18.6 plug in. I am definitely a novice, and not super techy. I've spent hours today trying to get this fixed with no luck. Thanks in advance.  Lea Ann

[Damien Symonds]

3 hours ago, Lea Sugg said:

My problem is Camera Raw is grayed out

May I see a screenshot of this?

[Lea Sugg]

Here it is. I can hoover over it and it says open camera raw but nothing happens. It's not highlighted like the others.

[Damien Symonds]

Of course it's greyed out when you don't have a raw file selected.  Are you saying that even when you have a raw file selected, THEN it's greyed out?

[Lea Sugg]

Yes, no matter what I try the camera raw button is not active and will not launch. It isn't an active button. When I look under edit/ camera raw preferences I have this message listed that states graphics acceleration is disabled due to an error. I figure that makes a difference, but I'm not that familiar with the verbiage as I've not had an issue before on my old device, so I don't know what the "normal" verbiage there is. 

[Lea Sugg]

Sorry, here's another pic, I just saw I'd selected a JPG as an example. Here is what I see with a RAW file, the same unavailability of camera raw.

[Damien Symonds]

Okay, and when you double-click on that raw file, what happens?  Just ... nothing?

[Lea Sugg]

I managed to double click one and that works.  I worked for several hours yesterday trying to get it to work. I was thinking that after I selected my photo that the camera raw button became active.  I'm currently going back through Bridge, I'm starting module 4, because I've been away from editing pics etc. for over a year and I was just getting started then. Hubby's health has taken up my time. If I double click a raw file now in the filmstrip, camera raw opens, so I'm apparently good. I made a few tweaks earlier to my device and unistalled and reinstalled Bridge. I have no idea what fixed it.  Thanks for your time, i'ts appreciated.