Issue with Camera Raw

[Lea Sugg]

Hi,

I'm hoping you can help me. I recently purchased a laptop Dell XPS with Intel R Core TM Ultra X7 358H (1.90 GHZ) processor, Installed RAM 64.0 GB with 63.5 usable. Graphic card is Intel (R) Arc (TM) B390 GPU (128 MB).  My problem is Camera Raw is grayed out no matter what I've tried. I initially was getting an GPU acceleration error in camera raw. When I look in Bridge/camera raw preferences it has Use Graphics Processor Off and below that is Graphics acceleration is disabled due to an error. If I look in Photoshop under preferences/camera raw it has listed Use Graphics processor on auto, and Intel (R) Arc (TM) B390 GPU that my system automatically supports full acceleration. I have unistalled and reinstalled Bridge version 16 with Camera Raw 18.6 plug in. I am definitely a novice, and not super techy. I've spent hours today trying to get this fixed with no luck. Thanks in advance.  Lea Ann

[Damien Symonds]

3 hours ago, Lea Sugg said:

My problem is Camera Raw is grayed out

May I see a screenshot of this?

[Lea Sugg]

Here it is. I can hoover over it and it says open camera raw but nothing happens. It's not highlighted like the others.

[Damien Symonds]

Of course it's greyed out when you don't have a raw file selected.  Are you saying that even when you have a raw file selected, THEN it's greyed out?

[Lea Sugg]

Yes, no matter what I try the camera raw button is not active and will not launch. It isn't an active button. When I look under edit/ camera raw preferences I have this message listed that states graphics acceleration is disabled due to an error. I figure that makes a difference, but I'm not that familiar with the verbiage as I've not had an issue before on my old device, so I don't know what the "normal" verbiage there is. 

[Lea Sugg]

Sorry, here's another pic, I just saw I'd selected a JPG as an example. Here is what I see with a RAW file, the same unavailability of camera raw.

[Damien Symonds]

Okay, and when you double-click on that raw file, what happens?  Just ... nothing?

[Lea Sugg]

I managed to double click one and that works.  I worked for several hours yesterday trying to get it to work. I was thinking that after I selected my photo that the camera raw button became active.  I'm currently going back through Bridge, I'm starting module 4, because I've been away from editing pics etc. for over a year and I was just getting started then. Hubby's health has taken up my time. If I double click a raw file now in the filmstrip, camera raw opens, so I'm apparently good. I made a few tweaks earlier to my device and unistalled and reinstalled Bridge. I have no idea what fixed it.  Thanks for your time, i'ts appreciated. 

[Lea Sugg]

Okay I'm back again. I thought this was fixed but have now realized that it will not open any JPEG'S

[Damien Symonds]

I can't remember if you told me, are all your programs completely up to date?

[Lea Sugg]

9 minutes ago, Damien Symonds said:

I can't remember if you told me, are all your programs completely up to date?

Yes they are PS 27.0 Bridge is 16.0.  I'm so new to this so this may be working as it's supposed to and I apologize in advance. If I set my camera raw preferences to open all supported JPEG's I cannot open a file in PS before either the RAW or JPEG pic opens in Camera raw first. There are times I just skip bridge/camera raw and want to tweak a pic in PS. With this setting it will not open a RAW file in PS only a JPEG. If I switch the camera raw setting preference to open JPEG with settings the JPEG bypasses camera raw and opens in PS. The RAW files are reversed in that they open in camera raw and I cannot open it directly in PS without it opening in Camera raw first. I hope I'm not confusing you. 

[Damien Symonds]

5 hours ago, Lea Sugg said:

If I set my camera raw preferences to open all supported JPEG's

You definitely don't want that.  You need to have it set to the default "Automatically open JPEGs with Settings".

[Damien Symonds]

5 hours ago, Lea Sugg said:

The RAW files are reversed in that they open in camera raw and I cannot open it directly in PS without it opening in Camera raw first.

This is completely correct.  You must ALWAYS open a raw file into Camera Raw first.

PLEASE don't wait any longer to take the Raw Class

[Lea Sugg]

15 minutes ago, Damien Symonds said:

This is completely correct.  You must ALWAYS open a raw file into Camera Raw first.

PLEASE don't wait any longer to take the Raw Class

I will definitely take the RAW class as soon as I get my new monitor calibrated. I have the settings set to Automatically open JPEG'S with Settings. My functionality works as follows with this setting. Double clicking the JPEG thumbnail opens the picture in PS bypassing camera raw. If I click the camera raw icon it opens the JPEG in camera raw and I get a GPU error (see attachment). Using the shortcut ctrl R opens the JPEG as well in camera raw again with the GPU error. When I look under performance in camera raw it has the GPU acceleration has been disabled due to an error and the graphics processor is off and will not allow me to change it. In PS it has the system automatically supports full acceleration and graphics processor is on Auto. I hope these screenshots help. 

[Damien Symonds]

On 8/29/2026 at 8:54 AM, Lea Sugg said:

 Graphic card is Intel (R) Arc (TM) B390 GPU (128 MB)

This is absolutely the problem.

[Damien Symonds]

Can you explain why you want to open JPEGs in camera raw?

Hell, why do you have JPEGs at all?

[Lea Sugg]

6 hours ago, Damien Symonds said:

Can you explain why you want to open JPEGs in camera raw?

Hell, why do you have JPEGs at all?

Old habits die hard I guess. I'm truly an amateur photographer and I only shoot pics on vacation etc. Originally, I never shot in RAW, only JPEG's when I first got my digital camera, so I have a lot of JPEG's.  I now shoot RAW so I have a collection of both. 

6 hours ago, Damien Symonds said:

This is absolutely the problem.

That was my fear, there's an issue with the type of graphics card this device has.

[Damien Symonds]

For a jpeg, just open it in Photoshop first, then go to Filter>Camera Raw

[Lea Sugg]

4 hours ago, Damien Symonds said:

For a jpeg, just open it in Photoshop first, then go to Filter>Camera Raw

Awesome, that will work. Thank you so much for your help.