Damien Symonds

You must always use pro lab prints for monitor verification.

5 hours ago, Glen.W said:

because i think its something to do with the prin ter getting old

Hang on, you're not  comparing to home prints are you?

I'd say so.

Image > Mode > 8 bit

https://www.damiensymonds.net/2010/02/16-bit-to-8-bit.html

Comparing your screenshots with my instructions, this is where we seem to deviate.

No more Graphi for you.

Did you use Version 4 with your older device too?

On 12/1/2025 at 9:13 PM, Glen.W said:

Were you able to speak to a tech?

9 hours ago, Glen.W said:

Did you double-check to make sure White LED is correct for your screen?

Not at all.  You'll be fine for the usual monthly calibration.

Have you spoken to Graphi about this problem?

Print profiles are the profiles that GOOD PROFESSIONAL labs provide to their customers.

For soft-proofing.  https://www.damiensymonds.net/2010/03/bit-about-soft-proofing.html

1 minute ago, jeanbrunsonphotography said:

Also what do we think about just created a calibration profile for my computer to match their printer for when I order from them?

FUCK NO.

How's the print match?  (Not the Graphi prints of course.)

3 minutes ago, jeanbrunsonphotography said:

I have a dell s2722qc

It looks like it should be a good screen.

Yes, but not the Graphi lab.  We can't trust them.

1 hour ago, jeanbrunsonphotography said:

So please help me understand this. No matter the settings on my computer, it doesn't change the data written on the image file. Correct? So no matter how I'm viewing it, technically the image file doesn't change even if my screen gets colder or warmer. Am I understanding this right? 

Correct.

Gee.

Those are image profiles, yes.  They're not print profiles.

I still think the issue is hinted in the second screenshot. I'm very worried about how they're handling profiles.

No, because of the first screenshot you gave me.

They (stupidly) recommend Adobe RGB, but accept sRGB.

So they don't provide ICC profiles at all?

Good questions.

17 minutes ago, jeanbrunsonphotography said:

This makes me uneasy.

It means no, I literally have no way to recommend a lab in America.

Can you link me to the page on Graphi's website where they discuss their file requirements? (File format, resolution, etc.)

No.

35 minutes ago, jeanbrunsonphotography said:

Files sent. 

Got them, thanks.  The black-and-white file is perfect, but the colour file is quite green.

1 hour ago, jeanbrunsonphotography said:

(Side note, how do I change my account email? I can't see that and I no longer have the email attached here)

I've changed it, thanks.